When a client returns after years —
is the full history still traceable?
A client returns after two years. Do you still know what was discussed, which emails were sent, which images were attached and which follow-ups belonged to the case?
Bodo is an email ticketing CRM created and managed in Switzerland. It keeps emails, images, notes, files, internal comments and follow-ups connected in one structured client case.
So when a client returns after months or years, you do not start from zero. You see the complete history — and your answer shows that you still understand the case.
When emails, files, notes and follow-ups are spread across inboxes, chats or individual employees, important context can be lost.
Bodo keeps the relevant communication, documents, comments and next steps together in one structured client ticket.
When the client returns later, your team can continue the case with a clear view of what happened before.