Discover the Advanced Capabilities
Features and Benefits of Bodo Ticketing
Revolutionizing Ticketing Solutions
AI-driven Solutions (ChatGPT or others)
Utilize AI to optimize your ticketing processes and enhance customer service through intelligent text generation.
Efficient Inquiry Management
Stay organized and responsive with Bodo’s streamlined inquiry management system.
Example List of Bodos Features
Efficient Ticketing System
All inquiries are centrally managed and automatically converted into tickets. Thanks to the cloud-based architecture, you can work from anywhere.
Comprehensive Email Management
Seamlessly integrate your email system to manage and consolidate customer inquiries efficiently. Bodo intelligently links multiple emails from a single customer into one ticket, ensuring streamlined communication.
Unlimited Email Addresses
Unlimited Email Addresses
Each customer can have multiple email addresses, automatically assigned to the correct ticket. This helps you maintain a clear overview of all customer interactions.
Multi-User Support
The system supports multiple users with individual IDs/access. Perfect for teams working together on tickets while keeping track of everything. Additionally, you can assign specific tickets to individual team members. This way, each staff member knows exactly which ticket they are responsible for. In the ticket list, a visual indicator shows when a staff member is actively working on a ticket, and by hovering over the icon, you can see who is currently working on it. While one person is working within a ticket, others are restricted from accessing it, preventing any conflicts or accidental double-work.
Notes and Post-Its
Add notes within tickets that are displayed clearly. This is especially important for clinics with multiple staff members to keep everyone informed about important details.
Upload from External Sources
Patients often send images through services like WeTransfer or Google Drive instead of email. With Bodo, you can quickly upload these images directly to the appropriate ticket or customer. Simply download the images from WeTransfer or Google Drive, upload them into Bodo, and they are instantly available within the correct ticket, keeping everything organized and in one place.
To-Dos
To-Dos
Create and manage to-do lists directly from customer interactions. Set reminders to ensure no important tasks are missed, and keep track of all necessary actions within each ticket. Upcoming To-Dos are displayed next to the tickets in the preview so that you always have an overview.
File Manager
Add files from anywhere and access them anytime. Simple organization and management of customer and case-related documents.
Drafts
Save drafts of responses, which remain available even after logging out. This allows you to pause your work and resume seamlessly later.
Duplicate Manager
Bodo automatically detects emails from existing customers and prevents duplicate entries, ensuring a streamlined and efficient management of your customer communication.
Resolve Misassigned Emails
Correct erroneous assignments and assign emails to the appropriate tickets, keeping your communication orderly and traceable.
Autoresponder and Signatures
Set up autoresponders and create individual signatures, automating your communication while maintaining a personal touch.
Text Templates
Utilize text templates to quickly answer frequently asked questions. You can search the standard templates with keywords, which is particularly useful if you already have a large number of templates.
Automated Salutation
Bodo automatically inserts the customer’s name into each ticket, like “Hello Mr. Müller,” so you don’t have to enter the customer’s name manually.
Image Management
Manage images neatly and document the history. Bodo automatically scales images to the perfect size for immediate viewing, saving you time and providing an excellent overview.
Custom Contact Forms
Create custom contact and consultation forms tailored to your needs, allowing you to capture specific information directly with the inquiry.
Global Access
Thanks to the cloud-based architecture, you can work worldwide on any device, ensuring you always have access to your customer communication.
Ticket Forwarding
Forward tickets to any email address, allowing you to include external partners or colleagues in the communication.
Custom Subject Lines
Bodo offers the flexibility to manage tickets without a fixed ticket number, a unique feature compared to many other ticketing systems. This allows you to personalize the subject line of your tickets, which is ideal if you want to use a specific subject for any reason.
Safeguard Mechanisms
Bodo protects your work and prevents the loss of unsaved texts. When leaving the text editor or closing the window, you’ll be warned to ensure that painstakingly written text isn’t accidentally lost. Security is our top priority.
Insert Unformatted Texts
Ensure consistent formatting with automatically unformatted texts, keeping your communication clear and professional at all times.
Advanced Image Editing
Draw hairlines on images and add text. With Bodo, you can quickly and easily annotate images without needing external software.
Artificial Intelligence (ChatGPD) Text Editor Integration
Utilize Chat-GPT in the integrated text editor to improve your writing, perform translations, and create analyses, thereby enhancing your communication efficiency and customer service. Learn more about how the Bodo AI Ticketing & ChatGPT Editor can enhance your workflow and customer interaction here.
Flexible Customization
Bodo can be tailored to fit your specific needs. If you require additional features or unique modifications, we offer customization services that are billed at an hourly rate. For more details, please refer to our pricing list, where you can find information about the customization options and rates.
Customer History and Information
A comprehensive customer history that shows all previous interactions and important information at a glance, significantly enhancing personalization and customer service.
Scalability
Bodo is developed for the growing needs of clinics and businesses and can be easily scaled to handle more inquiries or a larger team.