Features and
Benefits of Bodo
Bodo combines structured email ticketing, customer history, team workflow, AI assistance, reminders, statistics, images, files, documents and voice messaging in one professional system.
Built for clinics, consultants and service teams that need more than a simple inbox: Bodo keeps communication organized, actionable and easy to follow.
Instant case overview
Let AI summarize long ticket histories for support, clinics or management.
Automated follow-up
Remind customers who have not responded after a defined time.
Clear activity visibility
Track incoming, outgoing, new customers and employee activity.
More than text
View images, files and documents directly inside the ticket, and use voice messages and AI-supported workflows in the same place.
Everything important stays inside the ticket.
Bodo is built for real customer communication: emails, replies, notes, images, files, documents, follow-ups, priorities, AI support and team activity stay connected in one structured workflow.
Structured communication
One customer, one ticket, one clear history instead of scattered inbox chaos.
Operational clarity
Use priorities, follow-up dates, reminders and statistics to stay in control.
AI assistance
Generate summaries, check ticket status, analyze images and draft better replies faster.
Practical daily tools
Image previews, file and PDF views, voice messages, file uploads, WhatsApp import and flexible customization.
All Bodo Features
A practical overview of the most important Bodo functions for structured customer communication, team workflow, AI assistance and daily support work.
Email Ticketing with Complete Customer History
Bodo turns email communication into structured customer tickets. Every inquiry, reply, note, file and follow-up stays connected to one clear customer history.
- One customer, one ticket, one complete history
- Incoming and outgoing emails stay connected
- Notes, files and follow-ups remain in one place
Images Directly Inside Tickets
Customer images are displayed directly inside the ticket history, so teams can review visual material without searching through separate folders or email attachments.
- Images remain connected to the customer case
- Clear visual overview inside the ticket
- Useful for image-based consulting and support
Files and Documents in Tickets
Documents, PDFs and other files are shown inside the ticket and can be opened from the customer history when needed.
- PDFs and documents stay connected to the case
- Open files directly from the ticket history
- No separate searching in external folders
Multiple Email Addresses per Customer
Customers can be connected with more than one email address when this is necessary for practical communication.
- Flexible customer identification
- Better history matching
- Useful for real-world communication
Multi-User Support
Multiple staff members can work inside Bodo with individual access, visible responsibilities and structured ticket handling.
- Individual staff access
- Visible team activity
- Better internal organization
Employee Assignment
Assign a customer or ticket to the right staff member and keep responsibility clearly visible inside the workflow.
- Assign cases to employees
- Keep responsibility visible
- Reduce duplicate internal work
Staff Working Visibility
Bodo shows when a ticket is currently reserved by another staff member, so your team does not answer the same customer twice.
- Avoid duplicate responses
- Clear internal responsibility
- Better teamwork in shared inboxes
Ticket Priorities
Every ticket can receive a priority that is visible in the ticket list and helps teams focus on urgent cases first.
- Urgent cases visible immediately
- Better daily sorting
- Clearer support workflow
Follow-Up Dates
Set a follow-up day and month. On that date, the ticket becomes visible again as an open task.
- No forgotten leads
- Better timing for recontact
- Clear next-step visibility
Automatic Reminder Emails
Bodo can automatically remind customers who inquired but did not respond after your last service reply.
- Configurable timing
- Your own reminder wording
- Helps reactivate silent leads
To-Dos and Task Visibility
Create and manage practical tasks so important next steps are not forgotten.
- Task handling in daily work
- Better internal discipline
- Useful for follow-ups and callbacks
Notes and Documentation
Add internal notes, categories, documentation and context directly inside the ticket.
- Internal documentation
- Context for team members
- Better handover quality
File Manager
Keep files connected to the customer history and make them available inside the workflow.
- Central file handling
- Documents remain connected
- Less external folder chaos
Upload Files Later to a Ticket
Files from outside the email flow, such as WeTransfer or Google Drive downloads, can be added later to the correct ticket.
- Later upload to existing tickets
- Useful for external file sources
- Everything stays in the customer history
WhatsApp ZIP Import as Notes
WhatsApp ZIP exports with conversations and images can be uploaded into Bodo and saved as notes.
- Import conversations
- Store images and message context
- Useful when contact started outside email
Text Templates
Reusable text templates help answer frequent questions faster and more consistently.
- Faster replies
- Consistent communication
- Useful for recurring questions
Drafts and WYSIWYG Editor
Write, format and prepare replies inside a structured editor before sending them to the customer.
- Professional reply drafting
- Formatting tools
- Works inside the ticket context
Bodo Ticketing Text Editor with AI Integration
Use AI-supported writing, rewriting, translation and tone improvement directly inside Bodo.
- AI-supported replies
- Rewrite and improve text
- Learn more about the Bodo AI Editor
AI Ticket Summary
The AI analyzes the ticket and creates a structured summary. Design and content can be controlled through your prompt.
- Fast case overview
- Prompt-based structure
- Useful for internal handover
Latest Ticket Status with AI
Ask the AI what the current status is, what the customer wants, what is open and what should happen next.
- Clear next-step overview
- Helpful in long threads
- Reduces misunderstandings
AI Chat with Voice Assistant
Speak into the microphone and let AI turn your instruction into a professional reply inside the ticket.
- Voice-driven AI instructions
- Fast reply drafting
- Useful for daily support work
Attachments in AI Requests
Customer images, uploaded files and standard texts can be included in the AI request for better context.
- Select relevant attachments
- Use images or files in context
- Better AI reply quality
Image Analysis and Graft Estimation
For image-based industries such as hair transplantation, Bodo can support rough visual assessment and graft estimation.
- AI-based image analysis
- Rough graft estimation possible
- Helpful for first internal review
Built-In Image Annotation
Draw on images, add text, speech bubbles, rectangles, ovals, arrows, crop images and blur sensitive areas.
- Draw and mark directly in Bodo
- Pixelate or blur sensitive areas
- Save and send edited images
Voice Messages by Email
Send voice messages directly by email with integrated AI-powered speech-to-text transcription.
- Personal communication
- Automatic transcription
- See the voice messaging feature
Statistics Dashboard
Track incoming and outgoing emails, employees, new customers, accounts and communication development over time.
- Incoming and outgoing emails
- New customers and trends
- Employee and account visibility
Light and Dark Mode
Bodo can be used in a bright interface for clear daytime work or in a darker interface for a more focused visual experience.
Bright and Clear Interface
Light Mode gives Bodo a clean, bright and familiar layout for everyday office work, customer communication and team handling.
Focused Dark Interface
Dark Mode reduces visual brightness and gives teams a modern working environment, especially useful during longer support sessions.
Five Flexible Color Schemes
The Bodo interface can be visually adapted with five color schemes. Each scheme can be used together with Light Mode or Dark Mode.
Medical
The default Bodo look: clean, professional and suitable for medical or service teams.
Cold Blue
A cool and modern blue interface for a clear and technical working style.
Crimson
A stronger red-toned scheme for teams that prefer a more distinctive interface.
Fire
A warmer color scheme with orange accents for a more energetic visual style.
Nature
A calmer green-toned scheme with a natural and balanced interface impression.
Optional Newsletter Tool
Bodo can also be extended with an optional newsletter module for sending newsletters, managing templates and tracking campaign performance.
See how Bodo works in practice
A feature page can show every function, but the best way to understand Bodo is to test it. Request a demo account and see how the workflow feels in real use.