{"id":35129,"date":"2026-07-03T14:08:42","date_gmt":"2026-07-03T14:08:42","guid":{"rendered":"https:\/\/bodo-ticketing.com\/guide\/quest-ce-quun-systeme-de-tickets-par-e-mail\/"},"modified":"2026-07-04T16:02:09","modified_gmt":"2026-07-04T16:02:09","slug":"quest-ce-quun-systeme-de-tickets-par-e-mail","status":"publish","type":"page","link":"https:\/\/bodo-ticketing.com\/fr\/guide\/quest-ce-quun-systeme-de-tickets-par-e-mail\/","title":{"rendered":"Qu\u2019est-ce qu\u2019un syst\u00e8me de tickets par e-mail ?"},"content":{"rendered":"\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"Article\",\n  \"@id\": \"https:\/\/bodo-ticketing.com\/fr\/guide\/quest-ce-quun-systeme-de-gestion-de-tickets-par-e-mail\/#article\",\n  \"mainEntityOfPage\": \"https:\/\/bodo-ticketing.com\/fr\/guide\/quest-ce-quun-systeme-de-gestion-de-tickets-par-e-mail\/\",\n  \"headline\": \"Qu\u2019est-ce qu\u2019un syst\u00e8me de gestion de tickets par e-mail ?\",\n  \"description\": \"Un syst\u00e8me de gestion de tickets par e-mail transforme les e-mails des clients en dossiers structur\u00e9s avec historique, fichiers, notes, responsabilit\u00e9s et suivis. D\u00e9couvrez quand il devient plus adapt\u00e9 qu\u2019une bo\u00eete de r\u00e9ception classique.\",\n  \"inLanguage\": \"fr-FR\",\n  \"author\": {\n    \"@type\": \"Person\",\n    \"name\": \"Andreas Kr\u00e4mer\"\n  },\n  \"publisher\": {\n    \"@type\": \"Organization\",\n    \"name\": \"Bodo Ticketing\",\n    \"url\": \"https:\/\/bodo-ticketing.com\/fr\/\"\n  }\n}\n<\/script>\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"@id\": \"https:\/\/bodo-ticketing.com\/fr\/guide\/quest-ce-quun-systeme-de-gestion-de-tickets-par-e-mail\/#faq\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Qu\u2019est-ce qu\u2019un syst\u00e8me de gestion de tickets par e-mail ?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Un syst\u00e8me de gestion de tickets par e-mail est un logiciel qui transforme les e-mails entrants et sortants en dossiers ou tickets structur\u00e9s. Il aide les \u00e9quipes \u00e0 garder les messages, fichiers, notes, responsabilit\u00e9s, statuts et suivis connect\u00e9s dans un flux de travail organis\u00e9, au lieu de tout g\u00e9rer dans une bo\u00eete de r\u00e9ception classique.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Quelle est la diff\u00e9rence entre un syst\u00e8me de gestion de tickets par e-mail et une bo\u00eete de r\u00e9ception classique ?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Une bo\u00eete de r\u00e9ception classique sert principalement \u00e0 envoyer et recevoir des messages. Un syst\u00e8me de gestion de tickets par e-mail sert \u00e0 organiser le travail autour de ces messages. Il ajoute une structure, un statut de ticket, des notes internes, la gestion des fichiers, l\u2019attribution, les suivis et un historique de communication tra\u00e7able.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Un syst\u00e8me de gestion de tickets par e-mail est-il la m\u00eame chose qu\u2019un CRM ?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Non. Un CRM se concentre g\u00e9n\u00e9ralement sur les contacts, les opportunit\u00e9s commerciales et les fiches clients. Un syst\u00e8me de gestion de tickets par e-mail se concentre sur la gestion de la communication et des t\u00e2ches issues des e-mails. Certains syst\u00e8mes, comme Bodo, combinent un historique client de type CRM avec un flux de travail de ticketing par e-mail.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Qui a besoin d\u2019un syst\u00e8me de gestion de tickets par e-mail ?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Un syst\u00e8me de gestion de tickets par e-mail est utile aux entreprises qui re\u00e7oivent de nombreuses demandes clients, travaillent en \u00e9quipe, traitent des documents ou des images, ont besoin de suivis ou doivent conserver une communication tra\u00e7able sur le long terme. 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.bodo-knowledge-card-grid,\n    .bodo-knowledge-related{\n      grid-template-columns:repeat(2,minmax(0,1fr));\n    }\n\n    .bodo-knowledge-comparison-row{\n      grid-template-columns:1fr;\n    }\n\n    .bodo-knowledge-comparison-cell{\n      border-right:none;\n      border-bottom:1px solid #d7ebf2;\n    }\n\n    .bodo-knowledge-comparison-cell:last-child{\n      border-bottom:none;\n    }\n  }\n\n  @media(max-width:782px){\n    .bodo-knowledge-inner{\n      padding:0 18px;\n    }\n\n    .bodo-knowledge-section{\n      padding:46px 0;\n    }\n\n    .bodo-knowledge-hero{\n      padding:54px 0 56px;\n    }\n\n    .bodo-knowledge-hero-grid,\n    .bodo-knowledge-split,\n    .bodo-knowledge-highlight-box{\n      gap:22px;\n    }\n\n    .bodo-knowledge-hero h1{\n      font-size:40px;\n      line-height:1.04;\n      letter-spacing:-.9px;\n    }\n\n    .bodo-knowledge-hero p,\n    .bodo-knowledge-subtitle,\n    .bodo-knowledge-quote-box p{\n      font-size:17px;\n      line-height:1.58;\n    }\n\n    .bodo-knowledge-hero-panel{\n      padding:16px;\n      border-radius:24px;\n    }\n\n    .bodo-knowledge-answer-box{\n      padding:22px;\n      border-radius:22px;\n    }\n\n    .bodo-knowledge-answer-box h2{\n      font-size:26px;\n    }\n\n    .bodo-knowledge-mini-row,\n    .bodo-knowledge-card-grid,\n    .bodo-knowledge-related{\n      grid-template-columns:1fr;\n    }\n\n    .bodo-knowledge-highlight-box{\n      padding:22px;\n      border-radius:26px;\n    }\n\n    .bodo-knowledge-card,\n    .bodo-knowledge-list-item,\n    .bodo-knowledge-faq-item{\n      padding:18px;\n    }\n\n    .bodo-knowledge-note{\n      padding:20px;\n      border-radius:22px;\n    }\n\n    .bodo-knowledge-note h3{\n      font-size:23px;\n    }\n\n    .bodo-knowledge-buttons{\n      display:block;\n    }\n\n    .bodo-knowledge-btn{\n      width:100%;\n      margin-bottom:12px;\n      font-size:16px;\n    }\n\n    .bodo-knowledge-media{\n      border-radius:24px;\n      padding:10px;\n    }\n\n    .bodo-knowledge-quote-box{\n      padding:26px 18px;\n      border-radius:26px;\n    }\n  }\n\/* Mobile fix for comparison table: turn rows into readable cards *\/\n@media(max-width:1180px){\n\n  .bodo-knowledge-comparison{\n    display:grid !important;\n    gap:16px !important;\n    background:transparent !important;\n    border:0 !important;\n    box-shadow:none !important;\n    border-radius:0 !important;\n    overflow:visible !important;\n  }\n\n  .bodo-knowledge-comparison-head{\n    display:none !important;\n  }\n\n  .bodo-knowledge-comparison-row{\n    display:block !important;\n    grid-template-columns:none !important;\n    background:#ffffff !important;\n    border:1px solid #d7ebf2 !important;\n    border-radius:24px !important;\n    overflow:hidden !important;\n    box-shadow:0 14px 34px rgba(6,53,75,.07) !important;\n  }\n\n  .bodo-knowledge-comparison-cell{\n    display:block !important;\n    padding:16px 18px !important;\n    border-right:0 !important;\n    border-bottom:1px solid #d7ebf2 !important;\n    color:#405961 !important;\n    font-size:15.5px !important;\n    line-height:1.58 !important;\n  }\n\n  .bodo-knowledge-comparison-cell:last-child{\n    border-bottom:0 !important;\n  }\n\n  .bodo-knowledge-comparison-row:not(.bodo-knowledge-comparison-head) .bodo-knowledge-comparison-cell::before{\n    display:block;\n    margin-bottom:6px;\n    color:#007b98;\n    font-size:12px;\n    line-height:1.2;\n    font-weight:950;\n    letter-spacing:.06em;\n    text-transform:uppercase;\n  }\n\n  .bodo-knowledge-comparison-row:not(.bodo-knowledge-comparison-head) .bodo-knowledge-comparison-cell:nth-child(1)::before{\n    content:\"Area\";\n  }\n\n  .bodo-knowledge-comparison-row:not(.bodo-knowledge-comparison-head) .bodo-knowledge-comparison-cell:nth-child(2)::before{\n    content:\"Normal email inbox\";\n  }\n\n  .bodo-knowledge-comparison-row:not(.bodo-knowledge-comparison-head) .bodo-knowledge-comparison-cell:nth-child(3)::before{\n    content:\"Email ticketing system\";\n  }\n\n  .bodo-knowledge-comparison-row:not(.bodo-knowledge-comparison-head) .bodo-knowledge-comparison-cell:first-child{\n    background:#071d2b !important;\n    color:#ffffff !important;\n  }\n\n  .bodo-knowledge-comparison-row:not(.bodo-knowledge-comparison-head) .bodo-knowledge-comparison-cell:first-child::before{\n    color:#37cfff !important;\n  }\n\n  .bodo-knowledge-comparison-row:not(.bodo-knowledge-comparison-head) .bodo-knowledge-comparison-cell:first-child strong{\n    color:#ffffff !important;\n    font-size:18px !important;\n    line-height:1.25 !important;\n  }\n\n}\n\n@media(max-width:782px){\n\n  .bodo-knowledge-comparison{\n    gap:14px !important;\n  }\n\n  .bodo-knowledge-comparison-row{\n    border-radius:22px !important;\n  }\n\n  .bodo-knowledge-comparison-cell{\n    padding:15px 16px !important;\n    font-size:15px !important;\n  }\n\n}\n<\/style>\n\n<div class=\"bodo-knowledge-article\">\n\n  <div class=\"bodo-knowledge-hero-bg\">\n    <div class=\"bodo-knowledge-inner\">\n      <section class=\"bodo-knowledge-section bodo-knowledge-hero\">\n        <div class=\"bodo-knowledge-hero-grid\">\n\n          <div>\n            <span class=\"bodo-knowledge-eyebrow\">Gestion de tickets par e-mail expliqu\u00e9e<\/span>\n\n            <h1>\n              Qu\u2019est-ce qu\u2019un <span class=\"accent\">syst\u00e8me de gestion de tickets par e-mail&nbsp;?<\/span>\n            <\/h1>\n\n            <p>\n              Un syst\u00e8me de gestion de tickets par e-mail transforme les e-mails des clients en dossiers structur\u00e9s. Au lieu de g\u00e9rer une communication importante dans une bo\u00eete de r\u00e9ception classique, les \u00e9quipes peuvent suivre chaque demande, r\u00e9ponse, fichier, note, responsabilit\u00e9 et suivi dans un flux de travail organis\u00e9.\n            <\/p>\n\n            <p>\n              L\u2019objectif est simple : la communication client ne doit pas dispara\u00eetre dans des bo\u00eetes de r\u00e9ception dispers\u00e9es, des e-mails transf\u00e9r\u00e9s, des dossiers priv\u00e9s ou la m\u00e9moire individuelle.\n            <\/p>\n\n            <div class=\"bodo-knowledge-buttons\">\n              <a class=\"bodo-knowledge-btn bodo-knowledge-btn-primary\" href=\"https:\/\/bodo-ticketing.com\/fr\/gestion-de-tickets-par-ia-communication-par-e-mail-et-support-client-efficaces\/\">Voir la gestion de tickets par e-mail avec Bodo<\/a>\n              <a class=\"bodo-knowledge-btn bodo-knowledge-btn-secondary\" href=\"https:\/\/bodo-ticketing.com\/fr\/fonctionnalites-et-avantages-de-bodo\/\">D\u00e9couvrir les fonctionnalit\u00e9s de Bodo<\/a>\n            <\/div>\n          <\/div>\n\n          <div class=\"bodo-knowledge-hero-panel\">\n            <div class=\"bodo-knowledge-answer-box\">\n              <strong>D\u00e9finition courte<\/strong>\n              <h2>Un syst\u00e8me de gestion de tickets par e-mail organise la communication par e-mail sous forme de tickets tra\u00e7ables.<\/h2>\n              <p>\n                Un ticket peut contenir le message d\u2019origine, les r\u00e9ponses, les pi\u00e8ces jointes, les notes internes, le statut, les membres responsables de l\u2019\u00e9quipe, les dates de suivi et l\u2019historique complet de la communication. Cela facilite la r\u00e9ponse, la documentation, l\u2019attribution et la poursuite des dossiers clients dans le temps.\n              <\/p>\n            <\/div>\n\n            <div class=\"bodo-knowledge-mini-row\">\n              <div class=\"bodo-knowledge-mini\">\n                <strong>Bo\u00eete<\/strong>\n                <span>Re\u00e7oit les messages.<\/span>\n              <\/div>\n              <div class=\"bodo-knowledge-mini\">\n                <strong>Ticketing<\/strong>\n                <span>Structure le travail autour des messages.<\/span>\n              <\/div>\n              <div class=\"bodo-knowledge-mini\">\n                <strong>Historique<\/strong>\n                <span>Garde le dossier complet tra\u00e7able.<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/section>\n    <\/div>\n  <\/div>\n\n  <section class=\"bodo-knowledge-section bodo-knowledge-white\">\n    <div class=\"bodo-knowledge-inner\">\n      <div class=\"bodo-knowledge-split\">\n\n        <div class=\"bodo-knowledge-media\">\n          <img decoding=\"async\" src=\"https:\/\/bodo-ticketing.com\/wp-content\/uploads\/2026\/06\/Flux-de-ticket-fr.jpg\" alt=\"Syst\u00e8me de gestion de tickets par e-mail avec historique client complet dans Bodo\"\/>\n        <\/div>\n\n        <div>\n          <span class=\"bodo-knowledge-kicker\">L\u2019id\u00e9e de base<\/span>\n          <h2 class=\"bodo-knowledge-title\">La gestion de tickets par e-mail ne consiste pas seulement \u00e0 recevoir des e-mails. Elle consiste \u00e0 g\u00e9rer le travail qui se cache derri\u00e8re eux.<\/h2>\n\n          <p class=\"bodo-knowledge-subtitle\">\n            Une bo\u00eete de r\u00e9ception classique affiche des messages. Un syst\u00e8me de gestion de tickets par e-mail montre le dossier derri\u00e8re le message : ce que le client a demand\u00e9, ce qui a d\u00e9j\u00e0 \u00e9t\u00e9 r\u00e9pondu, quels fichiers appartiennent au dossier, qui est responsable et quelle doit \u00eatre la prochaine \u00e9tape.\n          <\/p>\n\n          <div class=\"bodo-knowledge-note\">\n            <h3>Le vrai probl\u00e8me est rarement l\u2019e-mail lui-m\u00eame.<\/h3>\n            <p>\n              L\u2019e-mail reste l\u2019un des canaux les plus stables et les plus largement accept\u00e9s pour la communication professionnelle. Le probl\u00e8me commence lorsque des dossiers clients importants sont trait\u00e9s uniquement au moyen de dossiers de bo\u00eete de r\u00e9ception, de messages transf\u00e9r\u00e9s et de m\u00e9moire personnelle.\n            <\/p>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-knowledge-section bodo-knowledge-dark\">\n    <div class=\"bodo-knowledge-inner\">\n      <h2 class=\"bodo-knowledge-title\">Que fait un syst\u00e8me de gestion de tickets par e-mail ?<\/h2>\n      <p class=\"bodo-knowledge-subtitle\">\n        Un bon syst\u00e8me de gestion de tickets par e-mail ajoute de la structure \u00e0 la communication. Il aide les \u00e9quipes \u00e0 voir ce qui est ouvert, ce qui a \u00e9t\u00e9 r\u00e9pondu, ce qui n\u00e9cessite encore une action et o\u00f9 trouver l\u2019historique complet d\u2019un dossier client.\n      <\/p>\n\n      <div class=\"bodo-knowledge-card-grid\">\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">01<\/div>\n          <h3>Cr\u00e9e des tickets structur\u00e9s<\/h3>\n          <p>\n            Les e-mails entrants deviennent des tickets ou des dossiers. Il devient ainsi plus facile de voir quelles demandes n\u00e9cessitent encore une attention et lesquelles sont d\u00e9j\u00e0 r\u00e9solues.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">02<\/div>\n          <h3>Conserve l\u2019historique de communication<\/h3>\n          <p>\n            Les r\u00e9ponses, les messages pr\u00e9c\u00e9dents, les pi\u00e8ces jointes et les mises \u00e0 jour ult\u00e9rieures restent li\u00e9s au dossier au lieu d\u2019\u00eatre dispers\u00e9s dans diff\u00e9rentes bo\u00eetes de r\u00e9ception.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">03<\/div>\n          <h3>Rend les responsabilit\u00e9s visibles<\/h3>\n          <p>\n            Les membres de l\u2019\u00e9quipe peuvent voir qui est responsable d\u2019un dossier, qui travaille dessus et o\u00f9 une action est encore n\u00e9cessaire.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">04<\/div>\n          <h3>Relie les fichiers et les documents<\/h3>\n          <p>\n            Les PDF, images, documents et autres pi\u00e8ces jointes restent proches de l\u2019historique de communication au lieu de dispara\u00eetre dans des t\u00e9l\u00e9chargements ou des dossiers.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">05<\/div>\n          <h3>Prend en charge les suivis<\/h3>\n          <p>\n            Les demandes clients importantes, les questions ouvertes et les t\u00e2ches futures peuvent \u00eatre suivies de mani\u00e8re plus fiable gr\u00e2ce aux rappels, aux statuts et aux prochaines \u00e9tapes.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">06<\/div>\n          <h3>Am\u00e9liore la tra\u00e7abilit\u00e9<\/h3>\n          <p>\n            Un historique structur\u00e9 aide l\u2019\u00e9quipe \u00e0 comprendre ce qui s\u2019est pass\u00e9 auparavant, ce qui a \u00e9t\u00e9 promis et pourquoi une certaine d\u00e9cision a \u00e9t\u00e9 prise.\n          <\/p>\n        <\/article>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-knowledge-section bodo-knowledge-light\">\n    <div class=\"bodo-knowledge-inner\">\n      <span class=\"bodo-knowledge-kicker\">Bo\u00eete de r\u00e9ception vs. ticketing<\/span>\n      <h2 class=\"bodo-knowledge-title\">Quelle est la diff\u00e9rence entre un syst\u00e8me de gestion de tickets par e-mail et une bo\u00eete de r\u00e9ception classique ?<\/h2>\n      <p class=\"bodo-knowledge-subtitle\" style=\"max-width:980px;margin-bottom:34px;\">\n        Une bo\u00eete de r\u00e9ception classique est con\u00e7ue pour les messages. Un syst\u00e8me de gestion de tickets par e-mail est con\u00e7u pour organiser le travail autour des messages. Cette diff\u00e9rence devient importante lorsque la communication est durable, d\u00e9taill\u00e9e, bas\u00e9e sur le travail d\u2019\u00e9quipe ou riche en documentation.\n      <\/p>\n\n      <div class=\"bodo-knowledge-comparison\">\n\n        <div class=\"bodo-knowledge-comparison-row bodo-knowledge-comparison-head\">\n          <div class=\"bodo-knowledge-comparison-cell\"><strong>Domaine<\/strong><\/div>\n          <div class=\"bodo-knowledge-comparison-cell\"><strong>Bo\u00eete de r\u00e9ception classique<\/strong><\/div>\n          <div class=\"bodo-knowledge-comparison-cell\"><strong>Syst\u00e8me de gestion de tickets par e-mail<\/strong><\/div>\n        <\/div>\n\n        <div class=\"bodo-knowledge-comparison-row\">\n          <div class=\"bodo-knowledge-comparison-cell\"><strong>Objectif<\/strong><\/div>\n          <div class=\"bodo-knowledge-comparison-cell\">Envoyer et recevoir des messages.<\/div>\n          <div class=\"bodo-knowledge-comparison-cell\">G\u00e9rer les dossiers clients, les responsabilit\u00e9s, les statuts et l\u2019historique.<\/div>\n        <\/div>\n\n        <div class=\"bodo-knowledge-comparison-row\">\n          <div class=\"bodo-knowledge-comparison-cell\"><strong>Travail d\u2019\u00e9quipe<\/strong><\/div>\n          <div class=\"bodo-knowledge-comparison-cell\">Souvent bas\u00e9 sur les transferts, les CC, les dossiers ou les habitudes personnelles.<\/div>\n          <div class=\"bodo-knowledge-comparison-cell\">Les dossiers peuvent \u00eatre attribu\u00e9s, suivis et trait\u00e9s avec une meilleure visibilit\u00e9.<\/div>\n        <\/div>\n\n        <div class=\"bodo-knowledge-comparison-row\">\n          <div class=\"bodo-knowledge-comparison-cell\"><strong>Historique<\/strong><\/div>\n          <div class=\"bodo-knowledge-comparison-cell\">Le contexte peut \u00eatre r\u00e9parti entre diff\u00e9rents fils, adresses, dossiers ou collaborateurs.<\/div>\n          <div class=\"bodo-knowledge-comparison-cell\">L\u2019historique complet de communication reste li\u00e9 au dossier ou au client.<\/div>\n        <\/div>\n\n        <div class=\"bodo-knowledge-comparison-row\">\n          <div class=\"bodo-knowledge-comparison-cell\"><strong>Suivis<\/strong><\/div>\n          <div class=\"bodo-knowledge-comparison-cell\">G\u00e9n\u00e9ralement g\u00e9r\u00e9s manuellement ou oubli\u00e9s si personne ne s\u2019en souvient.<\/div>\n          <div class=\"bodo-knowledge-comparison-cell\">Les dates de suivi, les statuts et les rappels peuvent garder les dossiers ouverts visibles.<\/div>\n        <\/div>\n\n        <div class=\"bodo-knowledge-comparison-row\">\n          <div class=\"bodo-knowledge-comparison-cell\"><strong>Documentation<\/strong><\/div>\n          <div class=\"bodo-knowledge-comparison-cell\">Les notes internes et les fichiers sont souvent stock\u00e9s ailleurs.<\/div>\n          <div class=\"bodo-knowledge-comparison-cell\">Les notes, fichiers, documents et d\u00e9cisions peuvent rester proches de la communication.<\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-knowledge-section bodo-knowledge-white\">\n    <div class=\"bodo-knowledge-inner\">\n      <div class=\"bodo-knowledge-highlight-box\">\n\n        <div>\n          <span class=\"bodo-knowledge-kicker\">Quand cela devient n\u00e9cessaire<\/span>\n          <h2>Quand une entreprise devrait-elle utiliser un syst\u00e8me de gestion de tickets par e-mail ?<\/h2>\n\n          <p>\n            Une petite entreprise peut souvent commencer avec une bo\u00eete de r\u00e9ception classique. C\u2019est normal. Mais \u00e0 un moment donn\u00e9, la bo\u00eete de r\u00e9ception devient le point faible : les demandes augmentent, plusieurs personnes r\u00e9pondent aux m\u00eames clients, des fichiers se perdent, des suivis sont manqu\u00e9s et l\u2019ancien contexte devient difficile \u00e0 retrouver.\n          <\/p>\n\n          <p>\n            Un syst\u00e8me de gestion de tickets par e-mail devient utile lorsque la communication client n\u2019est plus un simple \u00e9change de messages, mais un v\u00e9ritable flux de travail.\n          <\/p>\n        <\/div>\n\n        <div class=\"bodo-knowledge-list\">\n          <div class=\"bodo-knowledge-list-item\">\n            <div class=\"bodo-knowledge-list-number\">1<\/div>\n            <div>\n              <h3>Plusieurs personnes r\u00e9pondent aux e-mails clients<\/h3>\n              <p>D\u00e8s que plusieurs personnes travaillent sur la m\u00eame bo\u00eete de r\u00e9ception, la responsabilit\u00e9 et la visibilit\u00e9 deviennent importantes.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"bodo-knowledge-list-item\">\n            <div class=\"bodo-knowledge-list-number\">2<\/div>\n            <div>\n              <h3>Les clients reviennent apr\u00e8s des semaines, des mois ou des ann\u00e9es<\/h3>\n              <p>Si une ancienne communication reste importante plus tard, l\u2019historique complet du dossier doit rester facile \u00e0 retrouver.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"bodo-knowledge-list-item\">\n            <div class=\"bodo-knowledge-list-number\">3<\/div>\n            <div>\n              <h3>Des fichiers, images ou documents appartiennent au dossier<\/h3>\n              <p>Les pi\u00e8ces jointes ne devraient pas \u00eatre s\u00e9par\u00e9es de la discussion, des notes et des d\u00e9cisions auxquelles elles appartiennent.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"bodo-knowledge-list-item\">\n            <div class=\"bodo-knowledge-list-number\">4<\/div>\n            <div>\n              <h3>Les suivis sont importants<\/h3>\n              <p>Lorsque le timing compte, les questions ouvertes et les actions futures ne devraient pas d\u00e9pendre uniquement de la m\u00e9moire personnelle.<\/p>\n            <\/div>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-knowledge-section bodo-knowledge-dark\">\n    <div class=\"bodo-knowledge-inner\">\n      <h2 class=\"bodo-knowledge-title\">Ticketing par e-mail, CRM, bo\u00eete partag\u00e9e et helpdesk : quelle est la diff\u00e9rence ?<\/h2>\n      <p class=\"bodo-knowledge-subtitle\">\n        Ces termes sont souvent m\u00e9lang\u00e9s. En pratique, ils r\u00e9solvent diff\u00e9rentes parties du m\u00eame probl\u00e8me : comment une entreprise organise la communication client, les donn\u00e9es clients et le travail d\u2019\u00e9quipe.\n      <\/p>\n\n      <div class=\"bodo-knowledge-card-grid\">\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">Inbox<\/div>\n          <h3>Bo\u00eete de r\u00e9ception partag\u00e9e<\/h3>\n          <p>\n            Une bo\u00eete de r\u00e9ception partag\u00e9e permet \u00e0 plusieurs personnes d\u2019acc\u00e9der \u00e0 la m\u00eame bo\u00eete mail. Cela peut fonctionner pour une gestion simple des e-mails en \u00e9quipe, mais devient souvent limit\u00e9 lorsque les dossiers n\u00e9cessitent un historique long terme, des notes, des fichiers, une attribution et des suivis.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">CRM<\/div>\n          <h3>Syst\u00e8me CRM<\/h3>\n          <p>\n            Un CRM se concentre g\u00e9n\u00e9ralement sur les contacts, les entreprises, les opportunit\u00e9s commerciales et les fiches clients. Il est utile pour g\u00e9rer les relations, mais tous les CRM ne sont pas con\u00e7us pour un traitement d\u00e9taill\u00e9 des dossiers bas\u00e9 sur les e-mails.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">Help<\/div>\n          <h3>Logiciel helpdesk<\/h3>\n          <p>\n            Les outils helpdesk sont souvent con\u00e7us pour des demandes de support qui s\u2019ouvrent, sont r\u00e9solues puis se ferment. C\u2019est utile pour de nombreuses \u00e9quipes de support, mais pas toujours id\u00e9al pour des relations clients \u00e0 long terme.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">Mail<\/div>\n          <h3>Syst\u00e8me de gestion de tickets par e-mail<\/h3>\n          <p>\n            Le ticketing par e-mail consiste \u00e0 transformer la communication par e-mail en tickets ou dossiers organis\u00e9s, avec statut, historique, responsabilit\u00e9s et documentation.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">AI<\/div>\n          <h3>Assistant e-mail IA<\/h3>\n          <p>\n            L\u2019IA peut r\u00e9diger, reformuler, traduire ou r\u00e9sumer des e-mails. Mais l\u2019IA seule ne cr\u00e9e pas un dossier client complet, n\u2019attribue pas les responsabilit\u00e9s et ne garde pas les fichiers et les suivis organis\u00e9s.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">Bodo<\/div>\n          <h3>L\u2019approche de Bodo<\/h3>\n          <p>\n            Bodo combine ticketing par e-mail, historique client de type CRM, fichiers, notes, suivis, visibilit\u00e9 d\u2019\u00e9quipe et communication assist\u00e9e par IA dans un flux de travail structur\u00e9.\n          <\/p>\n        <\/article>\n\n      <\/div>\n\n      <div class=\"bodo-knowledge-buttons\" style=\"margin-top:32px;\">\n        <a class=\"bodo-knowledge-btn bodo-knowledge-btn-primary\" href=\"https:\/\/bodo-ticketing.com\/fr\/pourquoi-bodo-est-une-infrastructure-pas-seulement-de-lia\/\">Pourquoi l\u2019infrastructure est importante<\/a>\n        <a class=\"bodo-knowledge-btn bodo-knowledge-btn-secondary\" href=\"https:\/\/bodo-ticketing.com\/fr\/le-chat-nest-pas-un-dossier-client\/\">Pourquoi le chat n\u2019est pas un dossier client<\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-knowledge-section bodo-knowledge-white\">\n    <div class=\"bodo-knowledge-inner\">\n      <div class=\"bodo-knowledge-split\">\n\n        <div>\n          <span class=\"bodo-knowledge-kicker\">Ce qu\u2019il faut rechercher<\/span>\n          <h2 class=\"bodo-knowledge-title\">Fonctionnalit\u00e9s importantes d\u2019un bon syst\u00e8me de gestion de tickets par e-mail<\/h2>\n\n          <p class=\"bodo-knowledge-subtitle\">\n            Le meilleur syst\u00e8me n\u2019est pas toujours celui qui affiche la plus longue liste de fonctionnalit\u00e9s. Ce qui compte, c\u2019est de savoir s\u2019il rend la communication compr\u00e9hensible, tra\u00e7able et utilisable au quotidien.\n          <\/p>\n\n          <div class=\"bodo-knowledge-note\">\n            <h3>La structure est plus importante que l\u2019automatisation isol\u00e9e.<\/h3>\n            <p>\n              L\u2019IA, les mod\u00e8les et l\u2019automatisation peuvent aider. Mais si l\u2019historique client sous-jacent est fragment\u00e9, \u00e9crire plus vite ne r\u00e9sout pas le vrai probl\u00e8me. La communication elle-m\u00eame doit rester organis\u00e9e.\n            <\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"bodo-knowledge-list\">\n          <div class=\"bodo-knowledge-list-item\">\n            <div class=\"bodo-knowledge-list-number\">\u2713<\/div>\n            <div>\n              <h3>Historique client complet<\/h3>\n              <p>Les messages, r\u00e9ponses, fichiers, notes et suivis doivent rester connect\u00e9s au lieu d\u2019\u00eatre fragment\u00e9s.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"bodo-knowledge-list-item\">\n            <div class=\"bodo-knowledge-list-number\">\u2713<\/div>\n            <div>\n              <h3>Notes internes et documentation<\/h3>\n              <p>Les \u00e9quipes ont besoin d\u2019un espace pour le contexte interne qui ne doit pas \u00eatre envoy\u00e9 au client.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"bodo-knowledge-list-item\">\n            <div class=\"bodo-knowledge-list-number\">\u2713<\/div>\n            <div>\n              <h3>Gestion des fichiers et documents<\/h3>\n              <p>Les images, PDF, formulaires et pi\u00e8ces jointes doivent rester proches du dossier client.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"bodo-knowledge-list-item\">\n            <div class=\"bodo-knowledge-list-number\">\u2713<\/div>\n            <div>\n              <h3>Flux de travail en \u00e9quipe<\/h3>\n              <p>L\u2019attribution, le statut et la visibilit\u00e9 aident \u00e0 \u00e9viter les r\u00e9ponses en double et les responsabilit\u00e9s floues.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"bodo-knowledge-list-item\">\n            <div class=\"bodo-knowledge-list-number\">\u2713<\/div>\n            <div>\n              <h3>Suivis et rappels<\/h3>\n              <p>Les leads ouverts, les documents manquants et les prochaines \u00e9tapes doivent rester visibles jusqu\u2019\u00e0 leur traitement.<\/p>\n            <\/div>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-knowledge-section bodo-knowledge-light\">\n    <div class=\"bodo-knowledge-inner\">\n      <span class=\"bodo-knowledge-kicker\">Exemple Bodo<\/span>\n      <h2 class=\"bodo-knowledge-title\">Comment Bodo aborde le ticketing par e-mail<\/h2>\n      <p class=\"bodo-knowledge-subtitle\" style=\"max-width:980px;margin-bottom:34px;\">\n        Bodo est un syst\u00e8me de gestion de tickets par e-mail et un CRM construit autour d\u2019un principe simple : un client, un ticket permanent, un historique complet. Cela le distingue des syst\u00e8mes qui cr\u00e9ent des tickets s\u00e9par\u00e9s pour chaque objet d\u2019e-mail ou court cas de support.\n      <\/p>\n\n      <div class=\"bodo-knowledge-card-grid\">\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">1<\/div>\n          <h3>Un client, un ticket<\/h3>\n          <p>\n            La communication reste centr\u00e9e sur le client. Les nouvelles r\u00e9ponses, fichiers, notes et suivis restent autant que possible dans le m\u00eame historique long terme.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">2<\/div>\n          <h3>Les fichiers et images restent connect\u00e9s<\/h3>\n          <p>\n            Les pi\u00e8ces jointes, documents, photos et t\u00e9l\u00e9versements restent proches de la communication \u00e0 laquelle ils appartiennent, au lieu d\u2019\u00eatre dispers\u00e9s entre appareils ou dossiers.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">3<\/div>\n          <h3>Les notes internes restent dans le dossier<\/h3>\n          <p>\n            Les informations de contexte importantes, les d\u00e9cisions et les observations peuvent \u00eatre document\u00e9es en interne sans \u00eatre expos\u00e9es au client.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">4<\/div>\n          <h3>Les suivis restent exploitables<\/h3>\n          <p>\n            Les dates de suivi, les rappels et les t\u00e2ches ouvertes r\u00e9duisent le risque que des leads prometteurs ou des demandes importantes disparaissent discr\u00e8tement.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">5<\/div>\n          <h3>Les \u00e9quipes voient ce qui se passe<\/h3>\n          <p>\n            L\u2019attribution, la visibilit\u00e9 du personnel et le statut du flux de travail aident les \u00e9quipes \u00e0 comprendre qui est responsable et ce qui est encore ouvert.\n          <\/p>\n        <\/article>\n\n        <article class=\"bodo-knowledge-card\">\n          <div class=\"bodo-knowledge-icon\">AI<\/div>\n          <h3>L\u2019IA travaille dans la structure<\/h3>\n          <p>\n            Bodo peut aider avec les r\u00e9sum\u00e9s, les brouillons de r\u00e9ponse, la reformulation, la traduction et une communication plus claire, tandis que l\u2019historique client reste structur\u00e9.\n          <\/p>\n        <\/article>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-knowledge-section bodo-knowledge-white\">\n    <div class=\"bodo-knowledge-inner\">\n      <span class=\"bodo-knowledge-kicker\">Ressources Bodo li\u00e9es<\/span>\n      <h2 class=\"bodo-knowledge-title\">Continuer la lecture<\/h2>\n      <p class=\"bodo-knowledge-subtitle\" style=\"max-width:980px;\">\n        Ces pages expliquent comment Bodo applique le ticketing par e-mail dans la communication client r\u00e9elle, les flux de travail sectoriels et l\u2019historique client \u00e0 long terme.\n      <\/p>\n\n      <div class=\"bodo-knowledge-related\">\n\n        <a href=\"https:\/\/bodo-ticketing.com\/fr\/gestion-de-tickets-par-ia-communication-par-e-mail-et-support-client-efficaces\/\">\n          <strong>Guide produit<\/strong>\n          <span>Ticketing par e-mail avec Bodo<\/span>\n          <small>D\u00e9couvrez comment Bodo transforme les e-mails clients en tickets structur\u00e9s avec historique, fichiers, notes et suivis.<\/small>\n        <\/a>\n\n        <a href=\"https:\/\/bodo-ticketing.com\/fr\/crm-de-ticketing-par-e-mail-historique-client-complet-bodo\/\">\n          <strong>Historique client<\/strong>\n          <span>Quand un client revient apr\u00e8s des ann\u00e9es<\/span>\n          <small>Pourquoi un historique de communication complet compte lorsque des clients reviennent apr\u00e8s des mois ou des ann\u00e9es.<\/small>\n        <\/a>\n\n        <a href=\"https:\/\/bodo-ticketing.com\/fr\/pourquoi-bodo-est-une-infrastructure-pas-seulement-de-lia\/\">\n          <strong>Infrastructure<\/strong>\n          <span>Pourquoi Bodo n\u2019est pas seulement de l\u2019IA<\/span>\n          <small>L\u2019IA peut \u00e9crire, mais l\u2019infrastructure garde la communication, le contexte et le flux de travail connect\u00e9s.<\/small>\n        <\/a>\n\n        <a href=\"https:\/\/bodo-ticketing.com\/fr\/le-chat-nest-pas-un-dossier-client\/\">\n          <strong>Canaux<\/strong>\n          <span>Le chat n\u2019est pas un dossier client<\/span>\n          <small>Pourquoi WhatsApp, Instagram et les bo\u00eetes de r\u00e9ception sociales peuvent \u00eatre des canaux d\u2019entr\u00e9e, mais ne devraient pas devenir le dossier client.<\/small>\n        <\/a>\n\n        <a href=\"https:\/\/bodo-ticketing.com\/fr\/gestion-complete-des-tickets-pour-les-cliniques-de-greffe-de-cheveux-et-desthetique\/\">\n          <strong>Cliniques<\/strong>\n          <span>Bodo pour les cliniques de greffe de cheveux et d\u2019esth\u00e9tique<\/span>\n          <small>Communication patient structur\u00e9e avec images, fichiers, notes, suivis et historique long terme.<\/small>\n        <\/a>\n\n        <a href=\"https:\/\/bodo-ticketing.com\/fr\/bodo-le-systeme-de-tickets-par-e-mail-intelligent-pour-les-conseillers-fiscaux-comptables-et-fiduciaires-avec-integration-chatgpt-ia\/\">\n          <strong>Conseillers fiscaux<\/strong>\n          <span>Bodo pour les conseillers fiscaux et consultants<\/span>\n          <small>Ticketing par e-mail pour les documents sensibles, les questions r\u00e9currentes et une communication client long terme tra\u00e7able.<\/small>\n        <\/a>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-knowledge-section bodo-knowledge-light\">\n    <div class=\"bodo-knowledge-inner\">\n      <div class=\"bodo-knowledge-faq\">\n        <span class=\"bodo-knowledge-kicker\">FAQ<\/span>\n        <h2 class=\"bodo-knowledge-title\">Questions fr\u00e9quentes sur les syst\u00e8mes de gestion de tickets par e-mail<\/h2>\n\n        <div class=\"bodo-knowledge-faq-item\">\n          <h3>Qu\u2019est-ce qu\u2019un syst\u00e8me de gestion de tickets par e-mail ?<\/h3>\n          <p>\n            Un syst\u00e8me de gestion de tickets par e-mail est un logiciel qui transforme la communication par e-mail en dossiers ou tickets structur\u00e9s. Il aide les entreprises \u00e0 organiser les messages entrants et sortants, fichiers, notes, responsabilit\u00e9s, statuts et suivis dans un seul flux de travail.\n          <\/p>\n        <\/div>\n\n        <div class=\"bodo-knowledge-faq-item\">\n          <h3>Quelle est la diff\u00e9rence entre un syst\u00e8me de gestion de tickets par e-mail et une bo\u00eete de r\u00e9ception classique ?<\/h3>\n          <p>\n            Une bo\u00eete de r\u00e9ception classique est surtout con\u00e7ue pour l\u2019\u00e9change de messages. Un syst\u00e8me de gestion de tickets par e-mail ajoute une structure autour du message : statut du dossier, historique client, notes internes, gestion des fichiers, attribution, suivis et tra\u00e7abilit\u00e9.\n          <\/p>\n        <\/div>\n\n        <div class=\"bodo-knowledge-faq-item\">\n          <h3>Un syst\u00e8me de gestion de tickets par e-mail est-il la m\u00eame chose qu\u2019un CRM&nbsp;?<\/h3>\n          <p>\n            Non. Un CRM g\u00e8re g\u00e9n\u00e9ralement les contacts, les entreprises, les opportunit\u00e9s commerciales et les donn\u00e9es relationnelles. Un syst\u00e8me de gestion de tickets par e-mail g\u00e8re le flux de communication lui-m\u00eame. Bodo combine ces deux id\u00e9es en gardant la communication client dans un historique client structur\u00e9 sur le long terme.\n          <\/p>\n        <\/div>\n\n        <div class=\"bodo-knowledge-faq-item\">\n          <h3>Les petites \u00e9quipes peuvent-elles b\u00e9n\u00e9ficier du ticketing par e-mail ?<\/h3>\n          <p>\n            Oui. Les petites \u00e9quipes ont souvent encore plus besoin de structure, car elles ne peuvent pas se permettre de perdre des leads, de r\u00e9pondre en double ou d\u2019oublier des suivis. Le ticketing par e-mail aide \u00e0 garder le travail visible et r\u00e9duit la d\u00e9pendance \u00e0 la m\u00e9moire individuelle.\n          <\/p>\n        <\/div>\n\n        <div class=\"bodo-knowledge-faq-item\">\n          <h3>L\u2019IA remplace-t-elle le ticketing par e-mail ?<\/h3>\n          <p>\n            Non. L\u2019IA peut aider \u00e0 r\u00e9diger, reformuler, traduire et r\u00e9sumer des e-mails. Mais elle ne cr\u00e9e pas automatiquement un dossier client complet, n\u2019attribue pas les responsabilit\u00e9s, ne relie pas les documents et ne g\u00e8re pas les suivis. L\u2019IA fonctionne mieux lorsque la communication sous-jacente est d\u00e9j\u00e0 structur\u00e9e.\n          <\/p>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-knowledge-section bodo-knowledge-quote\">\n    <div class=\"bodo-knowledge-inner\">\n      <div class=\"bodo-knowledge-quote-box\">\n        <h2>L\u2019e-mail est le canal. Le ticket est la structure.<\/h2>\n        <p>\n          Un syst\u00e8me professionnel de gestion de tickets par e-mail ne se contente pas de collecter des messages. Il garde l\u2019ensemble du dossier client tra\u00e7able : e-mails, r\u00e9ponses, fichiers, notes, responsabilit\u00e9s, suivis et historique.\n        <\/p>\n\n        <div class=\"bodo-knowledge-buttons\" style=\"justify-content:center;\">\n          <a class=\"bodo-knowledge-btn bodo-knowledge-btn-primary\" href=\"https:\/\/bodo-ticketing.com\/fr\/demo-bodo\/\">Demander une d\u00e9mo Bodo<\/a>\n          <a class=\"bodo-knowledge-btn bodo-knowledge-btn-secondary\" href=\"https:\/\/bodo-ticketing.com\/fr\/tarification\/\">Voir les tarifs<\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Gestion de tickets par e-mail expliqu\u00e9e Qu\u2019est-ce qu\u2019un syst\u00e8me de gestion de tickets par e-mail&nbsp;? Un syst\u00e8me de gestion de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":35097,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-35129","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Qu\u2019est-ce qu\u2019un syst\u00e8me de tickets par e-mail? | Bodo<\/title>\n<meta name=\"description\" content=\"Un syst\u00e8me de tickets par e-mail transforme les e-mails des clients en dossiers structur\u00e9s avec un historique, des fichiers, des notes, des responsabilit\u00e9s et des suivis. 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