{"id":34606,"date":"2026-07-03T07:28:35","date_gmt":"2026-07-03T07:28:35","guid":{"rendered":"https:\/\/bodo-ticketing.com\/crm-de-ticketing-par-e-mail-historique-client-complet-bodo\/"},"modified":"2026-07-04T16:36:39","modified_gmt":"2026-07-04T16:36:39","slug":"crm-de-ticketing-par-e-mail-historique-client-complet-bodo","status":"publish","type":"page","link":"https:\/\/bodo-ticketing.com\/fr\/crm-de-ticketing-par-e-mail-historique-client-complet-bodo\/","title":{"rendered":"CRM de ticketing par e-mail : historique client complet | Bodo"},"content":{"rendered":"\n<!-- JSON-LD: VideoObject for Google -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"VideoObject\",\n  \"@id\": \"https:\/\/bodo-ticketing.com\/fr\/crm-de-ticketing-par-e-mail-historique-client-complet-bodo\/#video\",\n  \"name\": \"Lorsqu\u2019un client revient apr\u00e8s des ann\u00e9es \u2014 l\u2019historique complet est-il toujours tra\u00e7able ?\",\n  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38px;\n\t}\n\n\t.bodo-client-history-page h2{\n\t\tfont-size:29px !important;\n\t}\n\n\t.bodo-client-history-kicker{\n\t\tfont-size:11px;\n\t\tletter-spacing:.055em;\n\t}\n\n\t.bodo-client-history-video-card{\n\t\tmax-width:295px;\n\t}\n}\n\/* Mobile: place video directly below kicker and headline *\/\n@media(max-width:980px){\n\n  .bodo-client-history-hero{\n    display:grid !important;\n    grid-template-columns:1fr !important;\n    gap:24px !important;\n  }\n\n  .bodo-client-history-copy{\n    display:contents !important;\n  }\n\n  .bodo-client-history-kicker{\n    order:1 !important;\n  }\n\n  .bodo-client-history-copy > h2{\n    order:2 !important;\n    margin-bottom:0 !important;\n  }\n\n  .bodo-client-history-video-card{\n    order:3 !important;\n    margin:0 auto 4px !important;\n  }\n\n  .bodo-client-history-intro{\n    order:4 !important;\n  }\n\n  .bodo-client-history-statement{\n    order:5 !important;\n  }\n\n  .bodo-client-history-tags{\n    order:6 !important;\n  }\n\n  .bodo-client-history-buttons{\n    order:7 !important;\n  }\n\n}\n<\/style>\n\n<section class=\"bodo-client-history-page\" aria-label=\"Vid\u00e9o Bodo sur l\u2019historique client complet\">\n\t<div class=\"bodo-client-history-inner\">\n\n\t\t<div class=\"bodo-client-history-hero\">\n\n\t\t\t<div class=\"bodo-client-history-copy\">\n\t\t\t\t<span class=\"bodo-client-history-kicker\">Vid\u00e9o \u00b7 Historique client complet<\/span>\n\n\t\t\t\t<h2>\n\t\t\t\t\tLorsqu\u2019un client revient apr\u00e8s des ann\u00e9es \u2014<br>\n\t\t\t\t\t<span>l\u2019historique complet est-il toujours tra\u00e7able&nbsp;?<\/span>\n\t\t\t\t<\/h2>\n\n\t\t\t\t<p class=\"bodo-client-history-intro\">\n\t\t\t\t\t<strong>Un client revient apr\u00e8s deux ans.<\/strong> Savez-vous encore ce qui avait \u00e9t\u00e9 discut\u00e9, quels e-mails avaient \u00e9t\u00e9 envoy\u00e9s, quelles images \u00e9taient jointes et quels suivis faisaient partie du dossier&nbsp;?\n\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"bodo-client-history-intro\">\n\t\t\t\t\tBodo est un CRM de ticketing par e-mail cr\u00e9\u00e9 et g\u00e9r\u00e9 en Suisse. Il garde les e-mails, images, notes, fichiers, commentaires internes et suivis connect\u00e9s dans un dossier client structur\u00e9.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"bodo-client-history-statement\">\n\t\t\t\t\tLorsqu\u2019un client revient apr\u00e8s des mois ou des ann\u00e9es, vous ne repartez pas de z\u00e9ro. Vous voyez l\u2019historique complet \u2014 et votre r\u00e9ponse montre que vous comprenez toujours le dossier.\n\t\t\t\t<\/p>\n\n\t\t\t\t<div class=\"bodo-client-history-tags\">\n\t\t\t\t\t<span>Un client<\/span>\n\t\t\t\t\t<span>Un ticket<\/span>\n\t\t\t\t\t<span>Un historique complet<\/span>\n\t\t\t\t\t<span>E-mails<\/span>\n\t\t\t\t\t<span>Fichiers<\/span>\n\t\t\t\t\t<span>Suivis<\/span>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bodo-client-history-buttons\">\n\t\t\t\t\t<a class=\"bodo-client-history-btn bodo-client-history-btn-primary\" href=\"#bodo-client-history-video\">\n\t\t\t\t\t\tVoir la vid\u00e9o \u2192\n\t\t\t\t\t<\/a>\n\n\t\t\t\t\t<a class=\"bodo-client-history-btn bodo-client-history-btn-secondary\" href=\"https:\/\/bodo-ticketing.com\/fr\/fonctionnalites-et-avantages-de-bodo\/\">\n\t\t\t\t\t\tVoir les fonctionnalit\u00e9s de Bodo\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"bodo-client-history-video-card\" id=\"bodo-client-history-video\">\n\t\t\t\t<div class=\"bodo-client-history-video-top\">\n\t\t\t\t\t<span>Vid\u00e9o courte<\/span>\n\t\t\t\t\t<small>Bodo CRM de ticketing par e-mail<\/small>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bodo-client-history-video-wrapper\">\n\t\t\t\t\t<iframe\n\t\t\t\t\t\tsrc=\"https:\/\/www.youtube.com\/embed\/Hu6VukVVyXs\"\n\t\t\t\t\t\ttitle=\"Lorsqu\u2019un client revient apr\u00e8s des ann\u00e9es \u2014 l\u2019historique complet est-il toujours tra\u00e7able ?\"\n\t\t\t\t\t\tallow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\n\t\t\t\t\t\tallowfullscreen>\n\t\t\t\t\t<\/iframe>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bodo-client-history-video-caption\">\n\t\t\t\t\tUn client. Un ticket. Un historique complet.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"bodo-client-history-proof\">\n\n\t\t\t<div class=\"bodo-client-history-proof-card\">\n\t\t\t\t<small>Probl\u00e8me<\/small>\n\t\t\t\t<strong>Une communication dispers\u00e9e cr\u00e9e des lacunes.<\/strong>\n\t\t\t\t<p>\n\t\t\t\t\tLorsque les e-mails, fichiers, notes et suivis sont r\u00e9partis entre des bo\u00eetes de r\u00e9ception, des chats ou des collaborateurs individuels, un contexte important peut se perdre.\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"bodo-client-history-proof-card\">\n\t\t\t\t<small>Principe Bodo<\/small>\n\t\t\t\t<strong>L\u2019historique client reste connect\u00e9.<\/strong>\n\t\t\t\t<p>\n\t\t\t\t\tBodo garde la communication pertinente, les documents, les commentaires et les prochaines \u00e9tapes r\u00e9unis dans un ticket client structur\u00e9.\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"bodo-client-history-proof-card\">\n\t\t\t\t<small>R\u00e9sultat<\/small>\n\t\t\t\t<strong>Vous r\u00e9pondez avec le contexte.<\/strong>\n\t\t\t\t<p>\n\t\t\t\t\tLorsque le client revient plus tard, votre \u00e9quipe peut reprendre le dossier avec une vision claire de ce qui s\u2019est pass\u00e9 auparavant.\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"bodo-client-history-summary\">\n\t\t\t<strong>L\u2019IA peut aider \u00e0 r\u00e9diger les r\u00e9ponses. Bodo garde le dossier client structur\u00e9.<\/strong>\n\t\t\t<span>\n\t\t\t\tLa vraie valeur ne r\u00e9side pas seulement dans la r\u00e9ponse elle-m\u00eame \u2014 mais dans l\u2019historique complet et tra\u00e7able qui se trouve derri\u00e8re cette r\u00e9ponse.\n\t\t\t<\/span>\n\t\t<\/div>\n\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Vid\u00e9o \u00b7 Historique client complet Lorsqu\u2019un client revient apr\u00e8s des ann\u00e9es \u2014 l\u2019historique complet est-il toujours tra\u00e7able&nbsp;? Un client revient [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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