{"id":33823,"date":"2026-06-27T08:16:43","date_gmt":"2026-06-27T08:16:43","guid":{"rendered":"https:\/\/bodo-ticketing.com\/flux-de-travail-dequipe-dans-bodo-gestion-de-tickets-multi-utilisateurs\/"},"modified":"2026-06-27T08:38:26","modified_gmt":"2026-06-27T08:38:26","slug":"flux-de-travail-dequipe-dans-bodo-gestion-de-tickets-multi-utilisateurs","status":"publish","type":"page","link":"https:\/\/bodo-ticketing.com\/fr\/flux-de-travail-dequipe-dans-bodo-gestion-de-tickets-multi-utilisateurs\/","title":{"rendered":"Flux de travail d\u2019\u00e9quipe dans Bodo \u2013 Gestion de tickets multi-utilisateurs"},"content":{"rendered":"\n<style>\n  html,\n  body{\n    overflow-x:hidden !important;\n  }\n\n  body.page .site-content,\n  body.page .content-area,\n  body.page #primary,\n  body.page .site-main,\n  body.page article,\n  body.page .entry-content{\n    max-width:none !important;\n    width:100% !important;\n    margin:0 !important;\n    padding:0 !important;\n    background:transparent !important;\n  }\n\n  body.page .site-content > .ast-container{\n    max-width:none !important;\n    width:100% !important;\n    padding-left:0 !important;\n    padding-right:0 !important;\n    margin-left:0 !important;\n    margin-right:0 !important;\n  }\n\n  body.page .entry-content{\n    background:#061724 !important;\n  }\n\n  body.page .entry-header,\n  body.page .ast-article-single .entry-header,\n  body.page .ast-single-post-order,\n  body.page .wp-block-post-title{\n    display:none !important;\n    margin:0 !important;\n    padding:0 !important;\n    min-height:0 !important;\n  }\n\n  .ast-separate-container #primary,\n  .ast-separate-container.ast-right-sidebar #primary,\n  .ast-separate-container.ast-left-sidebar #primary{\n    margin:0 !important;\n  }\n\n  body.page .site-header,\n  body.page .main-header-bar,\n  body.page .ast-primary-header-bar,\n  body.page .ast-mobile-header-wrap,\n  body.page header.site-header{\n    position:relative !important;\n    z-index:9999 !important;\n    isolation:isolate !important;\n  }\n\n  .bodo-team-page{\n    width:100vw !important;\n    max-width:100vw !important;\n    margin-left:calc(50% - 50vw) !important;\n    margin-right:calc(50% - 50vw) !important;\n    padding:0 !important;\n    background:#061724 !important;\n    color:#f3f8fc;\n    overflow:hidden;\n    font-family:system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,Helvetica,Arial,sans-serif;\n  }\n\n  .bodo-team-page *{\n    box-sizing:border-box;\n  }\n\n  .bodo-team-inner{\n    max-width:1460px;\n    margin:0 auto;\n    padding:0 34px;\n  }\n\n  .bodo-team-hero-bg{\n    position:relative;\n    overflow:hidden;\n    background:\n      linear-gradient(135deg, rgba(6,23,36,0.88) 0%, rgba(8,38,53,0.74) 48%, rgba(0,123,152,0.42) 100%),\n      url('https:\/\/bodo-ticketing.com\/wp-content\/uploads\/2024\/11\/Bodo-Mail-AIChatGPT-Ticketing-mit-Computer-und-Mobile-fuer-mobile-x-y-1.jpg') center center \/ cover 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 border-radius:999px;\n    border:1px solid rgba(255,255,255,0.24);\n    background:rgba(255,255,255,0.12);\n    color:#ffffff;\n    font-size:14px;\n    letter-spacing:1.8px;\n    font-weight:850;\n    text-transform:uppercase;\n    margin-bottom:22px;\n    box-shadow:0 14px 38px rgba(0,0,0,.16);\n  }\n\n  .bodo-team-hero h1{\n    margin:0 0 22px;\n    font-size:clamp(44px, 5.3vw, 82px);\n    line-height:0.94;\n    letter-spacing:-1.8px;\n    font-weight:950;\n    color:#ffffff;\n    text-shadow:0 14px 38px rgba(0,0,0,.28);\n  }\n\n  .bodo-team-hero h1 .accent{\n    color:#37cfff;\n  }\n\n  .bodo-team-hero p{\n    margin:0 0 16px;\n    font-size:20px;\n    line-height:1.65;\n    color:#ffffff;\n    max-width:880px;\n    font-weight:650;\n    text-shadow:0 10px 28px rgba(0,0,0,.25);\n  }\n\n  .bodo-team-buttons{\n    display:flex;\n    flex-wrap:wrap;\n    gap:16px;\n    margin-top:32px;\n  }\n\n  .bodo-team-btn{\n    display:inline-flex;\n    align-items:center;\n    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box-shadow:0 22px 56px rgba(0,0,0,.28);\n  }\n\n  .bodo-team-browser-top{\n    height:46px;\n    display:flex;\n    align-items:center;\n    justify-content:space-between;\n    gap:16px;\n    padding:0 18px;\n    background:linear-gradient(180deg,#ffffff 0%,#edf8fb 100%);\n    border-bottom:1px solid #d7ebf2;\n  }\n\n  .bodo-team-browser-dots{\n    display:flex;\n    gap:7px;\n    align-items:center;\n  }\n\n  .bodo-team-browser-dots span{\n    display:block;\n    width:11px;\n    height:11px;\n    border-radius:999px;\n    background:#b8cbd3;\n  }\n\n  .bodo-team-browser-title{\n    color:#102832;\n    font-size:13px;\n    line-height:1;\n    font-weight:950;\n    letter-spacing:.08em;\n    text-transform:uppercase;\n    white-space:nowrap;\n  }\n\n  .bodo-team-browser-label{\n    color:#007b98;\n    font-size:13px;\n    line-height:1;\n    font-weight:950;\n    white-space:nowrap;\n  }\n\n  .bodo-team-browser-image{\n    background:linear-gradient(180deg,#f7fcfe 0%,#edf8fb 100%);\n    padding:14px;\n  }\n\n  .bodo-team-browser-image img{\n    display:block;\n    width:100%;\n    height:auto;\n    object-fit:contain;\n    border-radius:16px;\n  }\n\n  .bodo-team-hero-chips{\n    display:flex;\n    flex-wrap:wrap;\n    gap:10px;\n    margin-top:16px;\n  }\n\n  .bodo-team-hero-chip{\n    display:inline-flex;\n    align-items:center;\n    justify-content:center;\n    padding:10px 13px;\n    border-radius:999px;\n    background:rgba(6,23,36,.72);\n    border:1px solid rgba(115,224,255,.22);\n    color:#ffffff;\n    font-size:13px;\n    line-height:1;\n    font-weight:850;\n  }\n\n  .bodo-team-intro{\n    background:#ffffff;\n    color:#102832;\n  }\n\n  .bodo-team-intro h2{\n    margin:0 0 18px;\n    text-align:center;\n    font-size:clamp(34px, 4.6vw, 64px);\n    line-height:1.02;\n    letter-spacing:-1.2px;\n    color:#102832;\n    font-weight:950;\n  }\n\n  .bodo-team-intro p{\n    margin:0 auto;\n    max-width:1040px;\n    text-align:center;\n    font-size:21px;\n    line-height:1.7;\n    color:#405961;\n  }\n\n  .bodo-team-problem-grid{\n    display:grid;\n    grid-template-columns:repeat(3,minmax(0,1fr));\n    gap:22px;\n    margin-top:42px;\n  }\n\n  .bodo-team-problem-card{\n    background:linear-gradient(180deg,#071d2b 0%,#04131f 100%);\n    border:1px solid rgba(115,224,255,0.22);\n    border-radius:26px;\n    padding:28px 24px;\n    box-shadow:0 18px 48px rgba(6,23,36,.10);\n  }\n\n  .bodo-team-problem-card h3{\n    margin:0 0 12px;\n    color:#37cfff;\n    font-size:22px;\n    line-height:1.2;\n    font-weight:950;\n  }\n\n  .bodo-team-problem-card p{\n    margin:0;\n    color:rgba(255,255,255,0.86);\n    font-size:16px;\n    line-height:1.62;\n    text-align:left;\n  }\n\n  .bodo-team-dark{\n    background:linear-gradient(180deg,#061724 0%,#03101b 100%);\n  }\n\n  .bodo-team-light{\n    background:#f5fbfd;\n    color:#102832;\n  }\n\n  .bodo-team-section-title{\n    margin:0 0 18px;\n    font-size:clamp(32px, 4vw, 56px);\n    line-height:1.04;\n    letter-spacing:-1px;\n    color:#ffffff;\n    font-weight:950;\n  }\n\n  .bodo-team-section-subtitle{\n    margin:0 0 44px;\n    max-width:980px;\n    font-size:20px;\n    line-height:1.7;\n    color:rgba(255,255,255,0.88);\n  }\n\n  .bodo-team-light .bodo-team-section-title,\n  .bodo-team-light .bodo-team-section-subtitle{\n    text-align:center;\n    margin-left:auto;\n    margin-right:auto;\n  }\n\n  .bodo-team-light .bodo-team-section-title{\n    color:#102832;\n  }\n\n  .bodo-team-light .bodo-team-section-subtitle{\n    color:#405961;\n  }\n\n  .bodo-team-highlight{\n    margin-bottom:34px;\n    background:linear-gradient(180deg,#071d2b 0%,#04131f 100%);\n    border:1px solid rgba(115,224,255,0.22);\n    border-radius:32px;\n    padding:34px;\n    box-shadow:0 22px 56px rgba(6,23,36,.16);\n  }\n\n  .bodo-team-highlight-grid{\n    display:grid;\n    grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr);\n    gap:30px;\n    align-items:center;\n  }\n\n  .bodo-team-highlight h3{\n    margin:0 0 14px;\n    color:#ffffff;\n    font-size:clamp(28px,3vw,42px);\n    line-height:1.08;\n    font-weight:950;\n    letter-spacing:-.6px;\n  }\n\n  .bodo-team-highlight p{\n    margin:0;\n    color:rgba(255,255,255,.86);\n    font-size:18px;\n    line-height:1.68;\n  }\n\n  .bodo-team-highlight-points{\n    display:grid;\n    grid-template-columns:repeat(3,minmax(0,1fr));\n    gap:14px;\n  }\n\n  .bodo-team-highlight-point{\n    padding:20px 18px;\n    border-radius:22px;\n    background:rgba(255,255,255,0.06);\n    border:1px solid rgba(255,255,255,0.10);\n  }\n\n  .bodo-team-highlight-point strong{\n    display:block;\n    margin-bottom:8px;\n    color:#37cfff;\n    font-size:16px;\n    line-height:1.2;\n    font-weight:950;\n  }\n\n  .bodo-team-highlight-point span{\n    display:block;\n    color:rgba(255,255,255,.82);\n    font-size:14px;\n    line-height:1.55;\n    font-weight:650;\n  }\n\n  .bodo-team-feature-stack{\n    display:grid;\n    gap:32px;\n  }\n\n  .bodo-team-feature-row{\n    display:grid;\n    grid-template-columns:minmax(0,.95fr) minmax(0,1.05fr);\n    gap:34px;\n    align-items:center;\n    background:#ffffff;\n    border:1px solid #d7ebf2;\n    border-radius:32px;\n    padding:18px;\n    box-shadow:0 18px 46px rgba(6,53,75,.07);\n    overflow:hidden;\n  }\n\n  .bodo-team-feature-row.reverse{\n    grid-template-columns:minmax(0,1.05fr) minmax(0,.95fr);\n  }\n\n  .bodo-team-feature-media{\n    background:linear-gradient(180deg,#f7fcfe 0%,#edf8fb 100%);\n    border:1px solid #d7ebf2;\n    border-radius:24px;\n    padding:14px;\n    min-height:300px;\n    display:flex;\n    align-items:center;\n    justify-content:center;\n  }\n\n  .bodo-team-feature-media img{\n    display:block;\n    width:100%;\n    height:auto;\n    max-height:330px;\n    object-fit:contain;\n    border-radius:16px;\n  }\n\n  .bodo-team-feature-body{\n    padding:24px 22px;\n  }\n\n  .bodo-team-tag{\n    display:inline-flex;\n    align-items:center;\n    width:max-content;\n    max-width:100%;\n    margin:0 0 14px;\n    padding:8px 14px;\n    border-radius:999px;\n    background:#e9fafe;\n    color:#007b98;\n    font-size:12px;\n    font-weight:950;\n    letter-spacing:.08em;\n    text-transform:uppercase;\n  }\n\n  .bodo-team-feature-body h3{\n    margin:0 0 14px;\n    color:#102832;\n    font-size:clamp(26px, 3vw, 42px);\n    line-height:1.08;\n    font-weight:950;\n    letter-spacing:-.6px;\n  }\n\n  .bodo-team-feature-body p{\n    margin:0 0 20px;\n    color:#4b646c;\n    font-size:18px;\n    line-height:1.68;\n  }\n\n  .bodo-team-feature-list{\n    display:grid;\n    gap:10px;\n    margin:0;\n    padding:0;\n    list-style:none;\n  }\n\n  .bodo-team-feature-list li{\n    position:relative;\n    padding-left:30px;\n    color:#334d56;\n    font-size:16px;\n    line-height:1.55;\n    font-weight:700;\n  }\n\n  .bodo-team-feature-list li:before{\n    content:\"\";\n    position:absolute;\n    left:0;\n    top:.45em;\n    width:15px;\n    height:15px;\n    border-radius:999px;\n    background:#37cfff;\n    box-shadow:0 0 0 5px rgba(55,207,255,.13);\n  }\n\n  .bodo-team-flow{\n    display:grid;\n    grid-template-columns:repeat(5,minmax(0,1fr));\n    gap:18px;\n    margin-top:42px;\n  }\n\n  .bodo-team-flow-step{\n    position:relative;\n    background:linear-gradient(180deg, rgba(7,22,36,0.96) 0%, rgba(8,31,50,0.96) 100%);\n    border:1px solid rgba(98,215,255,0.18);\n    border-radius:26px;\n    padding:26px 20px;\n    box-shadow:0 18px 46px rgba(0,0,0,.18);\n  }\n\n  .bodo-team-flow-number{\n    display:flex;\n    align-items:center;\n    justify-content:center;\n    width:42px;\n    height:42px;\n    border-radius:999px;\n    background:#37cfff;\n    color:#061724;\n    font-size:16px;\n    font-weight:950;\n    margin-bottom:16px;\n  }\n\n  .bodo-team-flow-step h3{\n    margin:0 0 10px;\n    color:#ffffff;\n    font-size:20px;\n    line-height:1.2;\n    font-weight:950;\n  }\n\n  .bodo-team-flow-step p{\n    margin:0;\n    color:rgba(255,255,255,.84);\n    font-size:15px;\n    line-height:1.58;\n  }\n\n  .bodo-team-usecases{\n    display:grid;\n    grid-template-columns:repeat(3,minmax(0,1fr));\n    gap:24px;\n    margin-top:42px;\n  }\n\n  .bodo-team-usecase{\n    background:#ffffff;\n    border:1px solid #d7ebf2;\n    border-radius:28px;\n    padding:30px 26px;\n    box-shadow:0 18px 46px rgba(6,53,75,.07);\n  }\n\n  .bodo-team-usecase h3{\n    margin:0 0 12px;\n    color:#102832;\n    font-size:24px;\n    line-height:1.18;\n    font-weight:950;\n    letter-spacing:-.3px;\n  }\n\n  .bodo-team-usecase p{\n    margin:0;\n    color:#4b646c;\n    font-size:16px;\n    line-height:1.66;\n  }\n\n  .bodo-team-note{\n    max-width:1040px;\n    margin:46px auto 0;\n    padding:26px 28px;\n    border-radius:26px;\n    background:#e9f8fc;\n    border:1px solid rgba(0,123,152,.16);\n    color:#233f48;\n    font-size:18px;\n    line-height:1.68;\n    font-weight:650;\n    text-align:center;\n  }\n\n  .bodo-team-cta{\n    background:#061724;\n    text-align:center;\n  }\n\n  .bodo-team-cta-box{\n    background:linear-gradient(180deg, rgba(7,22,36,0.96) 0%, rgba(8,31,50,0.96) 100%);\n    border:1px solid rgba(98,215,255,0.16);\n    border-radius:30px;\n    padding:48px 30px;\n    box-shadow:0 24px 70px rgba(0,0,0,.20);\n  }\n\n  .bodo-team-cta h2{\n    margin:0 0 16px;\n    font-size:clamp(32px, 4vw, 56px);\n    line-height:1.05;\n    color:#ffffff;\n    font-weight:950;\n  }\n\n  .bodo-team-cta p{\n    margin:0 auto 26px;\n    max-width:920px;\n    color:rgba(255,255,255,0.90);\n    font-size:20px;\n    line-height:1.72;\n  }\n\n  .bodo-team-cta .bodo-team-buttons{\n    justify-content:center;\n  }\n\n  @media(max-width:1180px){\n    .bodo-team-hero-grid,\n    .bodo-team-feature-row,\n    .bodo-team-feature-row.reverse,\n    .bodo-team-highlight-grid{\n      grid-template-columns:1fr;\n    }\n\n    .bodo-team-feature-row.reverse .bodo-team-feature-media{\n      order:1;\n    }\n\n    .bodo-team-feature-row.reverse .bodo-team-feature-body{\n      order:2;\n    }\n\n    .bodo-team-flow{\n      grid-template-columns:repeat(3,minmax(0,1fr));\n    }\n\n    .bodo-team-highlight-points{\n      grid-template-columns:1fr;\n    }\n  }\n\n  @media(max-width:900px){\n    .bodo-team-problem-grid,\n    .bodo-team-usecases{\n      grid-template-columns:1fr;\n    }\n\n    .bodo-team-flow{\n      grid-template-columns:1fr;\n    }\n  }\n\n  @media(max-width:782px){\n    .bodo-team-inner{\n      padding:0 18px;\n    }\n\n    .bodo-team-section{\n      padding:62px 0;\n    }\n\n    .bodo-team-hero{\n      padding:56px 0 54px;\n    }\n\n    .bodo-team-hero p,\n    .bodo-team-intro p,\n    .bodo-team-section-subtitle,\n    .bodo-team-cta p{\n      font-size:18px;\n      line-height:1.65;\n    }\n\n    .bodo-team-hero-shot{\n      padding:12px;\n      border-radius:26px;\n    }\n\n    .bodo-team-browser{\n      border-radius:20px;\n    }\n\n    .bodo-team-browser-top{\n      height:auto;\n      min-height:44px;\n      display:grid;\n      grid-template-columns:1fr;\n      gap:7px;\n      padding:12px 14px;\n      text-align:center;\n    }\n\n    .bodo-team-browser-dots{\n      justify-content:center;\n    }\n\n    .bodo-team-browser-title,\n    .bodo-team-browser-label{\n      white-space:normal;\n      line-height:1.2;\n    }\n\n    .bodo-team-browser-image{\n      padding:10px;\n    }\n\n    .bodo-team-hero-chips{\n      justify-content:center;\n    }\n\n    .bodo-team-highlight{\n      padding:24px 18px;\n      border-radius:26px;\n    }\n\n    .bodo-team-feature-row{\n      padding:12px;\n      border-radius:26px;\n    }\n\n    .bodo-team-feature-media{\n      min-height:190px;\n      padding:10px;\n      border-radius:20px;\n    }\n\n    .bodo-team-feature-media img{\n      max-height:230px;\n    }\n\n    .bodo-team-feature-body{\n      padding:20px 8px 12px;\n    }\n\n    .bodo-team-btn{\n      width:100%;\n    }\n  }\n<\/style>\n\n<div class=\"bodo-team-page\">\n\n  <div class=\"bodo-team-hero-bg\">\n    <div class=\"bodo-team-inner\">\n      <section class=\"bodo-team-section bodo-team-hero\">\n        <div class=\"bodo-team-hero-grid\">\n\n          <div>\n            <span class=\"bodo-team-eyebrow\">Workflow d\u2019\u00e9quipe et gestion des collaborateurs<\/span>\n            <h1>Gardez votre \u00e9quipe organis\u00e9e dans <span class=\"accent\">Bodo<\/span><\/h1>\n\n            <p>\n              Bodo n\u2019est pas seulement un syst\u00e8me de ticketing par e-mail. Il donne aussi aux \u00e9quipes une fa\u00e7on structur\u00e9e de travailler :\n              avec des acc\u00e8s individuels pour les collaborateurs, des responsabilit\u00e9s visibles, l\u2019attribution des tickets,\n              la visibilit\u00e9 du travail en cours, des priorit\u00e9s et des dates de suivi.\n            <\/p>\n\n            <p>\n              Les \u00e9quipes de service \u00e9vitent ainsi les r\u00e9ponses en double, les responsabilit\u00e9s floues et les dossiers clients oubli\u00e9s \u2014\n              surtout lorsque plusieurs personnes travaillent dans le m\u00eame workflow de communication client.\n            <\/p>\n\n            <div class=\"bodo-team-buttons\">\n              <a class=\"bodo-team-btn bodo-team-btn-primary\" href=\"#bodo-team-features\">Voir les fonctions d\u2019\u00e9quipe<\/a>\n              <a class=\"bodo-team-btn bodo-team-btn-secondary\" href=\"https:\/\/bodo-ticketing.com\/fr\/demo-bodo\/\">Demander un compte d\u00e9mo<\/a>\n            <\/div>\n          <\/div>\n\n          <div class=\"bodo-team-hero-shot\">\n            <div class=\"bodo-team-browser\">\n              <div class=\"bodo-team-browser-top\">\n                <div class=\"bodo-team-browser-dots\">\n                  <span><\/span>\n                  <span><\/span>\n                  <span><\/span>\n                <\/div>\n                <div class=\"bodo-team-browser-title\">Bodo Team Workflow<\/div>\n                <div class=\"bodo-team-browser-label\">Interface r\u00e9elle<\/div>\n              <\/div>\n\n              <div class=\"bodo-team-browser-image\">\n                <img decoding=\"async\" src=\"https:\/\/bodo-ticketing.com\/wp-content\/uploads\/2026\/06\/multi-user-ticket-management-bodo-3.jpg\" alt=\"Gestion multi-utilisateur des tickets et travail d\u2019\u00e9quipe dans Bodo\">\n              <\/div>\n            <\/div>\n\n            <div class=\"bodo-team-hero-chips\">\n              <span class=\"bodo-team-hero-chip\">Acc\u00e8s individuels pour les collaborateurs<\/span>\n              <span class=\"bodo-team-hero-chip\">Responsabilit\u00e9s visibles<\/span>\n              <span class=\"bodo-team-hero-chip\">Gestion structur\u00e9e des tickets<\/span>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/section>\n    <\/div>\n  <\/div>\n\n  <section class=\"bodo-team-section bodo-team-intro\">\n    <div class=\"bodo-team-inner\">\n      <h2>Les bo\u00eetes partag\u00e9es cr\u00e9ent de la confusion. Bodo cr\u00e9e de la responsabilit\u00e9.<\/h2>\n      <p>\n        Quand la communication client augmente, une bo\u00eete e-mail classique devient vite confuse.\n        Qui est responsable ? Qui travaille d\u00e9j\u00e0 sur le dossier ? Quel client est urgent ? Quel lead doit \u00eatre relanc\u00e9 ?\n        Bodo aide les \u00e9quipes \u00e0 r\u00e9pondre \u00e0 ces questions directement dans le workflow.\n      <\/p>\n\n      <div class=\"bodo-team-problem-grid\">\n\n        <div class=\"bodo-team-problem-card\">\n          <h3>Pas de responsabilit\u00e9 floue<\/h3>\n          <p>\n            Les tickets et les clients peuvent \u00eatre attribu\u00e9s au bon collaborateur. La responsabilit\u00e9 reste ainsi visible.\n          <\/p>\n        <\/div>\n\n        <div class=\"bodo-team-problem-card\">\n          <h3>Pas de r\u00e9ponses en double<\/h3>\n          <p>\n            Bodo montre quand un autre collaborateur travaille d\u00e9j\u00e0 sur un ticket. Cela r\u00e9duit les chevauchements internes.\n          <\/p>\n        <\/div>\n\n        <div class=\"bodo-team-problem-card\">\n          <h3>Pas de prochaines \u00e9tapes oubli\u00e9es<\/h3>\n          <p>\n            Les priorit\u00e9s et les dates de suivi aident les \u00e9quipes \u00e0 garder le bon client en vue au bon moment.\n          <\/p>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section id=\"bodo-team-features\" class=\"bodo-team-section bodo-team-light\">\n    <div class=\"bodo-team-inner\">\n      <h2 class=\"bodo-team-section-title\">Fonctions de workflow d\u2019\u00e9quipe dans Bodo<\/h2>\n      <p class=\"bodo-team-section-subtitle\">\n        Ces fonctions aident les \u00e9quipes \u00e0 organiser plus clairement la communication client quotidienne \u2014\n        surtout lorsque plusieurs collaborateurs travaillent dans le m\u00eame processus de support, de conseil ou de service.\n      <\/p>\n\n      <div class=\"bodo-team-highlight\">\n        <div class=\"bodo-team-highlight-grid\">\n          <div>\n            <span class=\"bodo-team-tag\">Support multi-utilisateur<\/span>\n            <h3>Un acc\u00e8s individuel pour chaque membre de l\u2019\u00e9quipe<\/h3>\n            <p>\n              Plusieurs collaborateurs peuvent travailler dans Bodo avec un acc\u00e8s individuel, des responsabilit\u00e9s visibles\n              et une gestion structur\u00e9e des tickets. Cela rend Bodo adapt\u00e9 aux \u00e9quipes qui ont besoin de plus de contr\u00f4le\n              qu\u2019une simple bo\u00eete partag\u00e9e ne peut offrir.\n            <\/p>\n          <\/div>\n\n          <div class=\"bodo-team-highlight-points\">\n            <div class=\"bodo-team-highlight-point\">\n              <strong>Acc\u00e8s individuel<\/strong>\n              <span>Chaque collaborateur peut travailler avec son propre acc\u00e8s au lieu d\u2019utiliser un login partag\u00e9 peu clair.<\/span>\n            <\/div>\n\n            <div class=\"bodo-team-highlight-point\">\n              <strong>Activit\u00e9 visible<\/strong>\n              <span>L\u2019activit\u00e9 de l\u2019\u00e9quipe devient plus facile \u00e0 comprendre dans le workflow de communication client.<\/span>\n            <\/div>\n\n            <div class=\"bodo-team-highlight-point\">\n              <strong>Meilleure organisation<\/strong>\n              <span>Communication, responsabilit\u00e9 et prochaines \u00e9tapes restent li\u00e9es au ticket.<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"bodo-team-feature-stack\">\n\n        <article class=\"bodo-team-feature-row\">\n          <div class=\"bodo-team-feature-media\">\n            <img decoding=\"async\" src=\"https:\/\/bodo-ticketing.com\/wp-content\/uploads\/2026\/06\/employee-assignment-bodo-ticketing-2.jpg\" alt=\"Attribution des collaborateurs dans Bodo Ticketing\">\n          <\/div>\n\n          <div class=\"bodo-team-feature-body\">\n            <span class=\"bodo-team-tag\">Attribution des collaborateurs<\/span>\n            <h3>Attribuer les clients et les tickets \u00e0 la bonne personne<\/h3>\n            <p>\n              Un client ou un ticket peut \u00eatre attribu\u00e9 au collaborateur responsable. Il reste ainsi clair qui s\u2019occupe du dossier,\n              qui doit effectuer la prochaine \u00e9tape et o\u00f9 le travail interne en double doit \u00eatre \u00e9vit\u00e9.\n            <\/p>\n\n            <ul class=\"bodo-team-feature-list\">\n              <li>Attribuer les dossiers aux collaborateurs<\/li>\n              <li>Maintenir la responsabilit\u00e9 visible<\/li>\n              <li>R\u00e9duire le travail interne en double<\/li>\n            <\/ul>\n          <\/div>\n        <\/article>\n\n        <article class=\"bodo-team-feature-row reverse\">\n          <div class=\"bodo-team-feature-body\">\n            <span class=\"bodo-team-tag\">Visibilit\u00e9 du travail en cours<\/span>\n            <h3>Voir quand quelqu\u2019un travaille d\u00e9j\u00e0 sur un ticket<\/h3>\n            <p>\n              Bodo montre quand un ticket est actuellement r\u00e9serv\u00e9 par un autre collaborateur.\n              Ainsi, votre \u00e9quipe ne r\u00e9pond pas deux fois \u00e0 la m\u00eame demande client et n\u2019\u00e9crase pas le travail en cours.\n            <\/p>\n\n            <ul class=\"bodo-team-feature-list\">\n              <li>\u00c9viter les r\u00e9ponses en double<\/li>\n              <li>Responsabilit\u00e9 interne claire<\/li>\n              <li>Meilleur travail d\u2019\u00e9quipe dans les bo\u00eetes partag\u00e9es<\/li>\n            <\/ul>\n          <\/div>\n\n          <div class=\"bodo-team-feature-media\">\n            <img decoding=\"async\" src=\"https:\/\/bodo-ticketing.com\/wp-content\/uploads\/2026\/06\/staff-working-visibility-bodo-ticketing-4.jpg\" alt=\"Visibilit\u00e9 du travail de l\u2019\u00e9quipe dans Bodo\">\n          <\/div>\n        <\/article>\n\n        <article class=\"bodo-team-feature-row\">\n          <div class=\"bodo-team-feature-media\">\n            <img decoding=\"async\" src=\"https:\/\/bodo-ticketing.com\/wp-content\/uploads\/2026\/06\/Ticket-Priorities.jpg\" alt=\"S\u00e9lection des priorit\u00e9s de tickets dans Bodo\">\n          <\/div>\n\n          <div class=\"bodo-team-feature-body\">\n            <span class=\"bodo-team-tag\">Priorit\u00e9s des tickets<\/span>\n            <h3>Rendre les cas urgents imm\u00e9diatement visibles<\/h3>\n            <p>\n              Chaque ticket peut recevoir une priorit\u00e9 visible dans la liste des tickets.\n              Cela aide les \u00e9quipes \u00e0 mieux organiser le travail quotidien et \u00e0 traiter les cas urgents en premier.\n            <\/p>\n\n            <ul class=\"bodo-team-feature-list\">\n              <li>Cas urgents visibles imm\u00e9diatement<\/li>\n              <li>Meilleure organisation quotidienne<\/li>\n              <li>Workflow de support plus clair<\/li>\n            <\/ul>\n          <\/div>\n        <\/article>\n\n        <article class=\"bodo-team-feature-row reverse\">\n          <div class=\"bodo-team-feature-body\">\n            <span class=\"bodo-team-tag\">Dates de suivi<\/span>\n            <h3>Faire revenir les dossiers importants au bon moment<\/h3>\n            <p>\n              D\u00e9finissez un jour et un mois de suivi. \u00c0 cette date, le ticket r\u00e9appara\u00eet comme t\u00e2che ouverte.\n              C\u2019est particuli\u00e8rement utile pour les leads, les consultations, les r\u00e9ponses en attente et les dossiers \u00e0 relancer.\n            <\/p>\n\n            <ul class=\"bodo-team-feature-list\">\n              <li>Aucun lead oubli\u00e9<\/li>\n              <li>Meilleur moment pour reprendre contact<\/li>\n              <li>Visibilit\u00e9 claire sur la prochaine \u00e9tape<\/li>\n            <\/ul>\n          <\/div>\n\n          <div class=\"bodo-team-feature-media\">\n            <img decoding=\"async\" src=\"https:\/\/bodo-ticketing.com\/wp-content\/uploads\/2026\/06\/follow-up-dates-bodo-ticketing-5.jpg\" alt=\"Dates de suivi pour les tickets dans Bodo\">\n          <\/div>\n        <\/article>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-team-section bodo-team-dark\">\n    <div class=\"bodo-team-inner\">\n      <h2 class=\"bodo-team-section-title\">Comment le workflow d\u2019\u00e9quipe fonctionne ensemble<\/h2>\n      <p class=\"bodo-team-section-subtitle\">\n        La vraie valeur ne vient pas d\u2019une seule fonction. Elle vient du fait que l\u2019acc\u00e8s, la responsabilit\u00e9,\n        la visibilit\u00e9 du travail, les priorit\u00e9s et les suivis fonctionnent ensemble dans un historique client.\n      <\/p>\n\n      <div class=\"bodo-team-flow\">\n\n        <div class=\"bodo-team-flow-step\">\n          <div class=\"bodo-team-flow-number\">1<\/div>\n          <h3>Acc\u00e8s collaborateur<\/h3>\n          <p>Chaque membre de l\u2019\u00e9quipe travaille avec son propre acc\u00e8s au lieu d\u2019un login partag\u00e9 peu clair.<\/p>\n        <\/div>\n\n        <div class=\"bodo-team-flow-step\">\n          <div class=\"bodo-team-flow-number\">2<\/div>\n          <h3>Attribution<\/h3>\n          <p>Les clients ou tickets peuvent \u00eatre attribu\u00e9s afin que chacun voie qui est responsable.<\/p>\n        <\/div>\n\n        <div class=\"bodo-team-flow-step\">\n          <div class=\"bodo-team-flow-number\">3<\/div>\n          <h3>Travail visible<\/h3>\n          <p>L\u2019\u00e9quipe voit quand quelqu\u2019un travaille d\u00e9j\u00e0 sur un ticket.<\/p>\n        <\/div>\n\n        <div class=\"bodo-team-flow-step\">\n          <div class=\"bodo-team-flow-number\">4<\/div>\n          <h3>Priorit\u00e9s<\/h3>\n          <p>Les tickets urgents peuvent \u00eatre marqu\u00e9s et trait\u00e9s avant les cas moins importants.<\/p>\n        <\/div>\n\n        <div class=\"bodo-team-flow-step\">\n          <div class=\"bodo-team-flow-number\">5<\/div>\n          <h3>Suivi<\/h3>\n          <p>Les dossiers importants r\u00e9apparaissent automatiquement comme t\u00e2che ouverte \u00e0 la date s\u00e9lectionn\u00e9e.<\/p>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-team-section bodo-team-light\">\n    <div class=\"bodo-team-inner\">\n      <h2 class=\"bodo-team-section-title\">Utile pour les \u00e9quipes qui ont besoin de structure<\/h2>\n      <p class=\"bodo-team-section-subtitle\">\n        Bodo est particuli\u00e8rement utile lorsque la communication client est trop importante\n        pour rester dispers\u00e9e dans des bo\u00eetes e-mail, des chats, des notes et la m\u00e9moire de collaborateurs individuels.\n      <\/p>\n\n      <div class=\"bodo-team-usecases\">\n\n        <div class=\"bodo-team-usecase\">\n          <h3>Cliniques et \u00e9quipes de services m\u00e9dicaux<\/h3>\n          <p>\n            Gardez la communication avec les patients ou clients structur\u00e9e, attribuez les responsabilit\u00e9s et rendez les suivis visibles.\n          <\/p>\n        <\/div>\n\n        <div class=\"bodo-team-usecase\">\n          <h3>Consultants et prestataires de services<\/h3>\n          <p>\n            G\u00e9rez de longs historiques clients, des notes internes, des priorit\u00e9s et des dates de relance dans un seul workflow.\n          <\/p>\n        <\/div>\n\n        <div class=\"bodo-team-usecase\">\n          <h3>\u00c9quipes de support et de vente<\/h3>\n          <p>\n            \u00c9vitez les r\u00e9ponses en double, les responsabilit\u00e9s floues et les opportunit\u00e9s manqu\u00e9es dans la gestion quotidienne des clients.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n      <div class=\"bodo-team-note\">\n        Bodo n\u2019est pas simplement une bo\u00eete partag\u00e9e avec plusieurs utilisateurs. C\u2019est un syst\u00e8me structur\u00e9\n        pour la communication client, dans lequel l\u2019activit\u00e9 de l\u2019\u00e9quipe, la responsabilit\u00e9, l\u2019historique du ticket,\n        les priorit\u00e9s et les suivis restent connect\u00e9s.\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"bodo-team-section bodo-team-cta\">\n    <div class=\"bodo-team-inner\">\n      <div class=\"bodo-team-cta-box\">\n        <h2>Voyez comment le workflow d\u2019\u00e9quipe fonctionne dans Bodo<\/h2>\n        <p>\n          La meilleure fa\u00e7on de comprendre les fonctions d\u2019\u00e9quipe est de tester le workflow en pratique :\n          attribution, visibilit\u00e9 du travail en cours, priorit\u00e9s, dates de suivi et historique client dans un seul syst\u00e8me.\n        <\/p>\n\n        <div class=\"bodo-team-buttons\">\n          <a class=\"bodo-team-btn bodo-team-btn-primary\" href=\"https:\/\/bodo-ticketing.com\/fr\/demo-bodo\/\">Demander un compte d\u00e9mo<\/a>\n          <a class=\"bodo-team-btn bodo-team-btn-secondary\" href=\"https:\/\/bodo-ticketing.com\/fr\/fonctionnalites-et-avantages-de-bodo\/\">Retour \u00e0 toutes les fonctionnalit\u00e9s<\/a>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Workflow d\u2019\u00e9quipe et gestion des collaborateurs Gardez votre \u00e9quipe organis\u00e9e dans Bodo Bodo n\u2019est pas seulement un syst\u00e8me de ticketing [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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