{"version":"1.0","provider_name":"BODO Mail Ticketing System","provider_url":"https:\/\/bodo-ticketing.com\/fr\/","author_name":"Andreas Kr\u00e4mer","author_url":"https:\/\/bodo-ticketing.com\/fr\/blog\/author\/36h2p3mf4gzv\/","title":"Le chat n\u2019est pas un dossier client | Pourquoi l\u2019historique client doit \u00eatre structur\u00e9 | Bodo","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"1TpOkeeGUw\"><a href=\"https:\/\/bodo-ticketing.com\/fr\/le-chat-nest-pas-un-dossier-client\/\">Le chat n\u2019est pas un dossier client<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/bodo-ticketing.com\/fr\/le-chat-nest-pas-un-dossier-client\/embed\/#?secret=1TpOkeeGUw\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Le chat n\u2019est pas un dossier client\u00a0\u00bb &#8212; BODO Mail Ticketing System\" data-secret=\"1TpOkeeGUw\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/bodo-ticketing.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"WhatsApp, Instagram, Telegram et les e-mails peuvent g\u00e9n\u00e9rer des prospects. Mais une discussion en ligne n\u2019est pas un dossier client. D\u00e9couvrez pourquoi les entreprises devraient conserver l\u2019historique client, les documents, les notes et les suivis dans un syst\u00e8me centralis\u00e9 avec Bodo.","thumbnail_url":"https:\/\/bodo-ticketing.com\/wp-content\/uploads\/2026\/06\/nombreux-canaux-historique-client-disperse-bodo-fr.jpg"}