{"id":34609,"date":"2026-07-03T07:28:35","date_gmt":"2026-07-03T07:28:35","guid":{"rendered":"https:\/\/bodo-ticketing.com\/e-mail-ticketing-crm-vollstaendige-kundenhistorie-bodo\/"},"modified":"2026-07-04T16:37:00","modified_gmt":"2026-07-04T16:37:00","slug":"e-mail-ticketing-crm-vollstaendige-kundenhistorie-bodo","status":"publish","type":"page","link":"https:\/\/bodo-ticketing.com\/de\/e-mail-ticketing-crm-vollstaendige-kundenhistorie-bodo\/","title":{"rendered":"E-Mail-Ticketing-CRM: Vollst\u00e4ndige Kundenhistorie | Bodo"},"content":{"rendered":"\n<!-- JSON-LD: VideoObject for Google -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"VideoObject\",\n  \"@id\": \"https:\/\/bodo-ticketing.com\/de\/e-mail-ticketing-crm-vollstaendige-kundenhistorie-bodo\/#video\",\n  \"name\": \"Wenn ein Kunde nach Jahren zur\u00fcckkehrt \u2013 ist die vollst\u00e4ndige Historie noch nachvollziehbar?\",\n  \"description\": \"Sehen Sie, wie Bodo, 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38px;\n\t}\n\n\t.bodo-client-history-page h2{\n\t\tfont-size:29px !important;\n\t}\n\n\t.bodo-client-history-kicker{\n\t\tfont-size:11px;\n\t\tletter-spacing:.055em;\n\t}\n\n\t.bodo-client-history-video-card{\n\t\tmax-width:295px;\n\t}\n}\n\/* Mobile: place video directly below kicker and headline *\/\n@media(max-width:980px){\n\n  .bodo-client-history-hero{\n    display:grid !important;\n    grid-template-columns:1fr !important;\n    gap:24px !important;\n  }\n\n  .bodo-client-history-copy{\n    display:contents !important;\n  }\n\n  .bodo-client-history-kicker{\n    order:1 !important;\n  }\n\n  .bodo-client-history-copy > h2{\n    order:2 !important;\n    margin-bottom:0 !important;\n  }\n\n  .bodo-client-history-video-card{\n    order:3 !important;\n    margin:0 auto 4px !important;\n  }\n\n  .bodo-client-history-intro{\n    order:4 !important;\n  }\n\n  .bodo-client-history-statement{\n    order:5 !important;\n  }\n\n  .bodo-client-history-tags{\n    order:6 !important;\n  }\n\n  .bodo-client-history-buttons{\n    order:7 !important;\n  }\n\n}\n<\/style>\n\n<section class=\"bodo-client-history-page\" aria-label=\"Bodo Video zur vollst\u00e4ndigen Kundenhistorie\">\n\t<div class=\"bodo-client-history-inner\">\n\n\t\t<div class=\"bodo-client-history-hero\">\n\n\t\t\t<div class=\"bodo-client-history-copy\">\n\t\t\t\t<span class=\"bodo-client-history-kicker\">Video \u00b7 Vollst\u00e4ndige Kundenhistorie<\/span>\n\n\t\t\t\t<h2>\n\t\t\t\t\tWenn ein Kunde nach Jahren zur\u00fcckkehrt \u2014<br>\n\t\t\t\t\t<span>ist die vollst\u00e4ndige Historie noch nachvollziehbar?<\/span>\n\t\t\t\t<\/h2>\n\n\t\t\t\t<p class=\"bodo-client-history-intro\">\n\t\t\t\t\t<strong>Ein Kunde kommt nach zwei Jahren zur\u00fcck.<\/strong> Wissen Sie dann noch, was damals besprochen wurde, welche E-Mails versendet wurden, welche Bilder angeh\u00e4ngt waren und welche Wiedervorlagen zum Fall geh\u00f6rten?\n\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"bodo-client-history-intro\">\n\t\t\t\t\tBodo ist ein E-Mail-Ticketing-CRM, das in der Schweiz entwickelt und betrieben wird. Es verbindet E-Mails, Bilder, Notizen, Dateien, interne Kommentare und Wiedervorlagen in einem strukturierten Kundenfall.\n\t\t\t\t<\/p>\n\n\t\t\t\t<p class=\"bodo-client-history-statement\">\n\t\t\t\t\tWenn ein Kunde nach Monaten oder Jahren zur\u00fcckkehrt, beginnen Sie nicht bei null. Sie sehen die vollst\u00e4ndige Historie \u2014 und Ihre Antwort zeigt, dass Sie den Fall weiterhin verstehen.\n\t\t\t\t<\/p>\n\n\t\t\t\t<div class=\"bodo-client-history-tags\">\n\t\t\t\t\t<span>Ein Kunde<\/span>\n\t\t\t\t\t<span>Ein Ticket<\/span>\n\t\t\t\t\t<span>Eine vollst\u00e4ndige Historie<\/span>\n\t\t\t\t\t<span>E-Mails<\/span>\n\t\t\t\t\t<span>Dateien<\/span>\n\t\t\t\t\t<span>Wiedervorlagen<\/span>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bodo-client-history-buttons\">\n\t\t\t\t\t<a class=\"bodo-client-history-btn bodo-client-history-btn-primary\" href=\"#bodo-client-history-video\">\n\t\t\t\t\t\tVideo ansehen \u2192\n\t\t\t\t\t<\/a>\n\n\t\t\t\t\t<a class=\"bodo-client-history-btn bodo-client-history-btn-secondary\" href=\"https:\/\/bodo-ticketing.com\/de\/funktionen-und-vorteile-von-bodo\/\">\n\t\t\t\t\t\tBodo-Funktionen ansehen\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"bodo-client-history-video-card\" id=\"bodo-client-history-video\">\n\t\t\t\t<div class=\"bodo-client-history-video-top\">\n\t\t\t\t\t<span>Kurzes Video<\/span>\n\t\t\t\t\t<small>Bodo E-Mail-Ticketing CRM<\/small>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bodo-client-history-video-wrapper\">\n\t\t\t\t\t<iframe\n\t\t\t\t\t\tsrc=\"https:\/\/www.youtube.com\/embed\/Hu6VukVVyXs\"\n\t\t\t\t\t\ttitle=\"Wenn ein Kunde nach Jahren zur\u00fcckkehrt \u2013 ist die vollst\u00e4ndige Historie noch nachvollziehbar?\"\n\t\t\t\t\t\tallow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\"\n\t\t\t\t\t\tallowfullscreen>\n\t\t\t\t\t<\/iframe>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"bodo-client-history-video-caption\">\n\t\t\t\t\tEin Kunde. Ein Ticket. Eine vollst\u00e4ndige Historie.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"bodo-client-history-proof\">\n\n\t\t\t<div class=\"bodo-client-history-proof-card\">\n\t\t\t\t<small>Problem<\/small>\n\t\t\t\t<strong>Verstreute Kommunikation erzeugt L\u00fccken.<\/strong>\n\t\t\t\t<p>\n\t\t\t\t\tWenn E-Mails, Dateien, Notizen und Wiedervorlagen \u00fcber Postf\u00e4cher, Chats oder einzelne Mitarbeiter verteilt sind, kann wichtiger Kontext verloren gehen.\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"bodo-client-history-proof-card\">\n\t\t\t\t<small>Bodo-Prinzip<\/small>\n\t\t\t\t<strong>Die Kundenhistorie bleibt verbunden.<\/strong>\n\t\t\t\t<p>\n\t\t\t\t\tBodo h\u00e4lt relevante Kommunikation, Dokumente, Kommentare und n\u00e4chste Schritte in einem strukturierten Kundenticket zusammen.\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"bodo-client-history-proof-card\">\n\t\t\t\t<small>Ergebnis<\/small>\n\t\t\t\t<strong>Sie antworten mit Kontext.<\/strong>\n\t\t\t\t<p>\n\t\t\t\t\tWenn der Kunde sp\u00e4ter zur\u00fcckkehrt, kann Ihr Team den Fall mit einem klaren Blick auf die bisherige Historie fortf\u00fchren.\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"bodo-client-history-summary\">\n\t\t\t<strong>KI kann beim Schreiben helfen. Bodo h\u00e4lt die Kundenakte strukturiert.<\/strong>\n\t\t\t<span>\n\t\t\t\tDer eigentliche Wert liegt nicht nur in der Antwort selbst \u2014 sondern in der vollst\u00e4ndigen, nachvollziehbaren Historie hinter dieser Antwort.\n\t\t\t<\/span>\n\t\t<\/div>\n\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Video \u00b7 Vollst\u00e4ndige Kundenhistorie Wenn ein Kunde nach Jahren zur\u00fcckkehrt \u2014 ist die vollst\u00e4ndige Historie noch nachvollziehbar? Ein Kunde kommt [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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